IT Endpoint Engineer

Hillwood • Dallas, TX

7d • Onsite

About The Position

Hillwood IT is seeking a highly skilled IT Endpoint Engineer to join our dynamic and growing team in Dallas, TX. The Endpoint Engineer will play a primary role in the management and oversight of Hillwood’s Intune/Microsoft Endpoint environment by providing platform administration, integration, maintenance and operations skills. They will also be responsible for performing daily administration, issue resolution and troubleshooting. The ideal candidate brings strong technical expertise, excellent troubleshooting and communication skills, and a collaborative mindset along with a passion for delivering a secure, modern, and reliable digital workspace experience for Hillwood employees and customers.

Requirements

• Expert-level knowledge of Windows Autopilot, Configuration Profiles/Settings Catalog, Proactive Remediations, WinGet/Win32 app packaging, update rings, and Defender for Endpoint integration.
• Strong proficiency in PowerShell for automation, packaging, and reporting; familiarity with KQL and Log Analytics for endpoint performance and health analytics.
• Solid understanding of Microsoft Entra ID, on‑prem Active Directory, Group Policy design principles, and modern identity‑based management.
• Demonstrated experience developing operational runbooks, change plans, and stakeholder communications aligned to ITSM processes.
• Strong understanding of device lifecycle management, modern endpoint deployment practices, and digital workspace best practices.
• Proven ability to manage multiple projects simultaneously, work independently, and deliver tasks on time.
• Strong analytical skills with the ability to understand complex issues and drive them to resolution.
• Excellent troubleshooting, documentation, and communication skills.
• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent experience.
• Minimum 6 years of related IT experience, or 12 years of experience in lieu of a degree.
• 5–7+ years of experience in endpoint engineering or administration, including at least 3 years of hands‑on Intune/Microsoft Endpoint Manager experience in an enterprise environment.
• Minimum of 4 years of experience with Microsoft Intune management methodologies, including security configuration, application management, policy creation and management, and service health/monitoring.
• Experience with Group Policies and Active Directory/Entra.
• Experience managing Defender security policies.

Nice To Haves

• Exposure to macOS management (Jamf or Intune for macOS) and mobile device and app protection policies for iOS/Android.
• Experience with a patch management solution such as Ninja.
• ITIL v4 Foundation certification preferred.

Responsibilities

• Manage endpoint devices via Azure Intune to ensure that all devices are updated with the appropriate configuration and security policies.
• Oversee Autopilot device lifecycle standards (procurement specifications, golden config, retirement and secure wipe) and coordinate with Asset/Finance for inventory and chargebacks, consistent with your Endpoint/Asset.
• Lead the design, packaging, testing, and deployment of line‑of‑business and third‑party apps via Intune; maintain app catalogs and deployment rings.
• Create robust monitoring and reporting: device compliance, patch coverage, app success, enrollment trends, and risk/health dashboards; leverage KQL/Log Analytics where applicable.
• Attend regular calls to discuss vulnerabilities within the environment and plan for their remediation.
• Provide Tier 2 (second level) support for the End User Support team.
• Provide outstanding customer support to the End Users and End User Support team.
• Manage cases with Microsoft support and other vendors to drive solutions to technical issues.
• Partner with architecture and security teams to contribute to the digital workspace roadmap.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees