IT Service Desk Analyst

Crane Company • Twinsburg, OH

17h • Onsite

About The Position

This exciting opportunity is part of the nuclear business. The acquisition of Reuter- Stokes enables the nuclear business to expand their strong foothold in the nuclear industry. With the acquisition, we will be able to provide additional solutions to support the industry. These solutions include precise radiation measurement, nuclear reactor monitoring, UV flame detection, and downhole sensing for directional drilling. The IT Service Desk Analyst will support the IT Manager and other key leaders within the business. Supporting a leadership team that is new to Crane requires a proactive mindset and a hands-on approach to IT operations. The IT Service Desk Analyst will be responsible for supporting day-to-day technology operations, including end-user support, system access, troubleshooting, and compliance for approximately 170 associates at the Twinsburg, OH location. They will collaborate with the Sr. IT Manager and broader IT team to ensure the technical infrastructure is aligned to support key deliverables and operational excellence.

Requirements

• Minimum 2–4 years of IT support experience, preferably in a manufacturing or industrial environment.
• Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
• Experience with ticketing systems (e.g., FreshService, Jira) and remote support tools.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• High integrity and alignment with Crane’s core values.

Nice To Haves

• IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus or in progress.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Diagnosing and resolving technical problems via phone, email, and in-person.
• Escalate complex issues to appropriate IT teams and follow up to ensure resolution.
• Assist users with system access, password resets, and application usage.
• Create and maintain user guides and documentation.
• Conduct onboarding IT orientation for new employees.
• Maintain inventory of IT assets and ensure accurate tracking.
• Support user account setup and permissions in Active Directory and other systems.
• Monitor system performance and report anomalies.
• Identify opportunities to streamline support processes and improve service delivery.
• Participate in CBS-driven kaizen activities and standard work adoption.
• Support IT projects and system upgrades.
• Ensure adherence to IT policies, procedures, and security protocols.
• Support audit readiness and documentation efforts.
• Maintain confidentiality and data protection standards.
• Work closely with the IT Manager and cross-functional teams.
• Participate in team meetings, training sessions, and collaborative initiatives.
• Foster a culture of accountability, learning, and operational excellence.

Benefits

• Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions.
• All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs.
• We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree