IT Service Desk Analyst (Onsite)
About The Position
Nightwing is seeking a self-starter with excellent communications skills to join our Information Technologies End User Services team. You will provide real-time customer service and assistance to Nightwing employees who contact us for a wide variety of problems and support requests. We are a collaborative environment with hands-on training and support from peers and management. The ideal candidate is flexible, enthusiastic, reliable, and an excellent communicator. No prior experience or technical expertise is required. We will hire a person that best demonstrates initiative and achievement in their employment and education history. You will provide direct technical support by referring to documentation and using the scientific method. You will get hands-on experience with the various systems and software we use. You will assist with desktop PC support, network switch configuration, asset inventory, procurement, documentation, and shipping, as well as participate in all relevant meetings. You will be expected to push yourself to learn every day and to embrace our culture of continuous improvement and learning. You will be expected to execute improvement projects that you select and present the results to coworkers and leadership.
Requirements
- Excellent communications skills
- Flexible, enthusiastic, and reliable
- B.S. Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree
- Willing to travel within the US
- Live within an hour commute of our offices
- Expected to perform duties on site with occasional after hours and weekend work required
Responsibilities
- Provide real-time customer service and assistance to Nightwing employees
- Provide direct technical support by referring to documentation and using the scientific method
- Assist with desktop PC support, network switch configuration, asset inventory, procurement, documentation, and shipping
- Participate in all relevant meetings
- Execute improvement projects that you select and present the results to coworkers and leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
