IT Service Desk Analyst II

Yes Communities • Denver, CO

2d

About The Position

Seeking an IT Service Desk Analyst II to support Yes! Communities' technical needs. Responsibilities include resolving user issues, providing hardware support, and assisting with system support across all locations. The analyst will contribute to innovative real estate technology projects and ensure exceptional customer service aligning with our company culture.

Requirements

• High emotional intelligence and effective communication.
• Strong project management and prioritization skills.
• Balance department efficiency with service excellence.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, analytical reasoning, critical thinking, and problem-solving abilities.
• Commitment to proactive customer service and prompt response.
• Self-directed and able to work independently or as part of a team.
• Bachelor's degree in computer science or related field preferred.
• 3+ years of experience in a similar role, including Windows desktop management, telecommunication systems, and application support.
• Proficiency in Visio, Office Suite, and Microsoft Windows server family.

Nice To Haves

• Knowledge of Single Sign-On, SAML/SCIM standards, MS SQL Server, cloud environments, SharePoint, and Office 365 administration preferred.
• Technical certifications such as MSCE, MSITP, CCNA are a plus.

Responsibilities

• Provide direct support for internally managed systems.
• Manage user accounts and hardware support.
• Resolve service desk requests and escalate tickets as needed.
• Assist with system support for various applications.
• Identify opportunities to leverage existing investments and provide solutions.
• Analyze, configure, document, and maintain systems.
• Enforce security policies and ensure systems meet performance requirements.
• Implement necessary security measures and automate system administration functions.
• Provide a "one-contact resolution" approach for both simple and complex technical issues, primarily in person but also via phone or video chat.
• Participation in rotation on-call after hours emergency support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees