Carlin - IT Service Delivery Technician
About The Position
At Nevada Gold Mines, we don't just mine gold - we build futures. We're on a mission to be the world's most valued gold mining business by developing world-class assets and world-class people. Our Service Delivery team at Carlin is expanding, and we're looking for a motivated IT Service Delivery Technician to join us. In this role, you'll play a key part in keeping our technology running smoothly across site operations by providing hands-on support and exceptional customer service. The IT Service Delivery Technician will play a key role in supporting and enhancing our technology environment to ensure smooth and reliable operations across the site. This position is responsible for configuring, installing, troubleshooting, and repairing personal computers, printers, telephones, mobile devices, and data communications equipment. The technician will also install and support desktop software and mobile device systems while diagnosing and resolving hardware and software issues efficiently. This role offers the opportunity to work in a collaborative, fast-paced environment where technical expertise and customer service make a real impact. The successful candidate will also participate in an on-call rotation as a Help Desk Technician and perform other IT support duties as needed.
Requirements
- Minimum two (2) years of PC Technician experience in a business networking environment required
- Ability to lift and carry 50 pounds required
- Ability to travel locally routinely required
- Exceptional customer service/interpersonal skills required
- Demonstrated extensive knowledge of personal computers in a networked environment including data and telecommunications equipment required
- Knowledge of and experience with, local area networks and associated protocols and equipment. Specifically Microsoft Windows, IOS environments, mobile devices, firewall technology and TCP/IP.
Nice To Haves
- BS in Computer Sciences preferred
- Microsoft MCSA or MCSE and A+ certifications preferred
- Familiarity of Cisco networking equipment preferred
Responsibilities
- Works at the Help Desk, receives Help Desk tickets and telephone calls focusing on answering computer user requests for assistance, problem solving with a goal of first call resolution, providing troubleshooting and resolving of software, hardware, mobile and network problems.
- Daily maintenance tasks, imaging computers and remediate broken clients
- Assesses and collects essential issue data relative to problem and customer information for the dispatching a work to next tier support.
- Provides first and second-level technical customer support; first level of support duties are receiving trouble calls via Help Desk tickets, telephone and e-mail and resolving issues within scope of role; if problems need a higher level support, the Help Desk technician will dispatch a service ticket to the appropriate higher level support personnel.
- Provide local hands on support when higher level support needs physical assistance; second-level support is solving routine technical problems remotely from the Help Desk.
- Responsible for day to day manning of the Help Desk ticketing system for all computer related trouble reported by local end users.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Mining (except Oil and Gas)
Number of Employees
5,001-10,000 employees
