IT Service Delivery Manager

Liberty Bank • Middletown, CT

6d

About The Position

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. SUMMARY OF THE JOB: The IT Service Delivery Manager plays a pivotal role within the organization, reporting directly to the Chief Information Officer (CIO). This position is responsible for ensuring the successful delivery of IT Services across Projects and Platforms, aligning IT services with business goals, and enabling business capabilities through technology. The initial primary responsibility will be to lead the introduction and integration of a Managed Service Provider (MSP) for IT services in 2026, setting the foundation for ongoing improvements in IT service quality, efficiency, and scalability.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (Master’s preferred).
• 8+ years of experience in IT service delivery, project management, or a related role, with proven success in leading complex IT initiatives.
• Strong project management skills (PMP, PRINCE2, or equivalent certification a plus).
• Financial acumen with a track record of managing budgets, cost optimization, and financial reporting in an IT environment.
• Experience with MSPs or third-party IT service providers, including contract negotiation and service transition.
• Excellent communication and stakeholder management abilities, with experience presenting to executive leadership.
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity and drive results.
• Change management experience and the ability to lead teams through organizational transformation.

Responsibilities

• Project Delivery Leadership, including scheduling, capacity, alignment to strategic goals, and prioritization
• Working with the EPMO and IT Leaders to oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within scope, and on budget.
• Serve as the primary owner and delivery manager for the 2026 MSP introduction initiative, coordinating with vendors, internal teams, and stakeholders.
• Work with application teams for opportunities on alignment to leading practices and delivery of functionality
• Monitor and report on project and operational expenditures, identifying cost-saving opportunities and efficiencies.
• Support the development of business cases and ROI analyses for IT investments.
• Champion IT service improvements that drive business productivity and innovation.
• Ensure that IT service delivery aligns with business objectives and supports organizational growth.
• Develop and manage relationships with key IT vendors, especially the selected MSP.
• Communicate effectively with executive leadership and business stakeholders regarding project progress, challenges, and outcomes.
• Create and publish as needed a status dashboard for major initiatives across Technology
• Identify opportunities to enhance IT service delivery processes, tools, and methodologies.
• Lead post-implementation reviews and drive lessons learned across projects and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level