IT Service Delivery Manager Sr

Huntington National Bank-posted 1 day ago
Full-time • Mid Level
Hybrid • Columbus, OH
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The Senior Engineering Manager will serve as the strategic owner and thought leader for the Enterprise Query Hub (EQH) platform on Google Cloud Platform (GCP) . EQH is a mission-critical operational data store that consolidates customer, account, and transaction data in near real time from multiple Systems of Record (SORs) . This platform enables customer-facing applications to query a consistent, low-latency copy of SOR data—significantly reducing direct reads to SORs and laying the foundation for the bank’s digital transformation and growth strategy.

  • Platform Strategy & Roadmap Define, communicate, and govern the multi-year EQH strategy, ensuring alignment with enterprise architecture and business objectives. Drive implementation across Bigtable , Dataflow (Apache Beam) , Cloud Composer (Airflow) , and Python .
  • Stakeholder Engagement & Influence Act as a trusted advisor to senior business leaders, technology partners, and risk/compliance teams. Communicate plans, risks, and measurable outcomes effectively.
  • Operational Data Store Architecture Own the design and evolution of data models, partitioning strategies, and schema management for Google Bigtable to support high-throughput, low-latency query patterns.
  • Near Real-Time Data Integration Lead event-driven ingestion pipelines ( Pub/Sub → Dataflow ) and scheduled file ingestion workflows ( Cloud Composer/Airflow DAGs ) to ensure timely and accurate data synchronization.
  • Reliability & Site Reliability Engineering (SRE) Establish and enforce SLOs/SLAs , observability standards, disaster recovery strategies, multi-region resiliency, and incident management practices.
  • Security, Risk & Compliance Implement and govern encryption, tokenization/masking, and data protection best practices in compliance with regulatory requirements.
  • Consumer Enablement & APIs Deliver well-documented APIs and clear contracts for consuming applications, ensuring ease of integration and scalability.
  • SOR Offload & Performance Optimization Partner with SOR owners to achieve measurable reductions in query volumes and improve system performance.
  • Financial Transparency & FinOps Own cloud cost governance, optimize resource utilization, and maintain budget accountability.
  • People Leadership Build and lead a high-performing, multidisciplinary engineering organization. Directly manage 12 FTE engineers and oversee a significant offshore team. Foster a culture of accountability, technical excellence, and inclusion.
  • Bachelor’s degree in Computer Science, Engineering, or related field.
  • 10+ years of experience in software or data engineering, including 3+ years in leadership roles managing platform or data engineering teams operating mission-critical services at scale.
  • Hands-on expertise with Bigtable , Dataflow/Apache Beam , Cloud Composer/Airflow , Pub/Sub , Cloud Storage , and CI/CD on Google Cloud Platform or similar cloud technologies ( AWS/Azure ).
  • Proven experience building operational data stores , event-driven architectures , and implementing data quality controls .
  • Strong grounding in SRE/DevOps practices and a security-first mindset .
  • GCP Professional Certifications (Cloud Architect, Data Engineer).
  • Exceptional communication skills with the ability to influence senior stakeholders.
  • Experience managing large distributed teams and driving organizational change.
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