IT Service Delivery Manager Sr

Huntington National Bank•Columbus, OH

47d•Hybrid

About The Position

The Senior Engineering Manager will serve as the strategic owner and thought leader for the Enterprise Query Hub (EQH) platform on Google Cloud Platform (GCP) . EQH is a mission-critical operational data store that consolidates customer, account, and transaction data in near real time from multiple Systems of Record (SORs) . This platform enables customer-facing applications to query a consistent, low-latency copy of SOR data—significantly reducing direct reads to SORs and laying the foundation for the bank’s digital transformation and growth strategy.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field.
10+ years of experience in software or data engineering, including 3+ years in leadership roles managing platform or data engineering teams operating mission-critical services at scale.
Hands-on expertise with Bigtable , Dataflow/Apache Beam , Cloud Composer/Airflow , Pub/Sub , Cloud Storage , and CI/CD on Google Cloud Platform or similar cloud technologies ( AWS/Azure ).
Proven experience building operational data stores , event-driven architectures , and implementing data quality controls .
Strong grounding in SRE/DevOps practices and a security-first mindset .

Nice To Haves

GCP Professional Certifications (Cloud Architect, Data Engineer).
Exceptional communication skills with the ability to influence senior stakeholders.
Experience managing large distributed teams and driving organizational change.

Responsibilities

Platform Strategy & Roadmap Define, communicate, and govern the multi-year EQH strategy, ensuring alignment with enterprise architecture and business objectives. Drive implementation across Bigtable , Dataflow (Apache Beam) , Cloud Composer (Airflow) , and Python .
Stakeholder Engagement & Influence Act as a trusted advisor to senior business leaders, technology partners, and risk/compliance teams. Communicate plans, risks, and measurable outcomes effectively.
Operational Data Store Architecture Own the design and evolution of data models, partitioning strategies, and schema management for Google Bigtable to support high-throughput, low-latency query patterns.
Near Real-Time Data Integration Lead event-driven ingestion pipelines ( Pub/Sub → Dataflow ) and scheduled file ingestion workflows ( Cloud Composer/Airflow DAGs ) to ensure timely and accurate data synchronization.
Reliability & Site Reliability Engineering (SRE) Establish and enforce SLOs/SLAs , observability standards, disaster recovery strategies, multi-region resiliency, and incident management practices.
Security, Risk & Compliance Implement and govern encryption, tokenization/masking, and data protection best practices in compliance with regulatory requirements.
Consumer Enablement & APIs Deliver well-documented APIs and clear contracts for consuming applications, ensuring ease of integration and scalability.
SOR Offload & Performance Optimization Partner with SOR owners to achieve measurable reductions in query volumes and improve system performance.
Financial Transparency & FinOps Own cloud cost governance, optimize resource utilization, and maintain budget accountability.
People Leadership Build and lead a high-performing, multidisciplinary engineering organization. Directly manage 12 FTE engineers and oversee a significant offshore team. Foster a culture of accountability, technical excellence, and inclusion.