IT Service Delivery Intern (5340)

SubCom • Newington, NH

2d

About The Position

The IT Service Delivery Intern will join the IT Service Delivery Team, which provides second-level IT support for SubCom's Newington, NH employees. The team also delivers remote support for employees based in the Eatontown, NJ, and Baltimore, MD offices, as well as U.S.-based remote employees. The intern will report to Chuck Dziura, Sr. Manager of IT Service Delivery. Through this role, the intern will gain hands-on experience in IT end-user support, using industry-standard applications, tools, and best practices. This position provides a valuable opportunity to develop technical skills and build a strong foundation in IT service delivery operations.

Requirements

• Foundational knowledge of Windows operating systems (Windows 10/11) and Microsoft Office applications.
• Basic understanding of computer hardware, networking concepts, and troubleshooting techniques.
• Strong communication and interpersonal skills to interact effectively with users at all technical levels.
• Ability to work both independently and collaboratively in a team environment.
• Organizational skills and attention to detail, with the ability to prioritize and manage multiple tasks.
• Current enrollment in an undergraduate or graduate program in Information Technology, Computer Science, or a related field.
• Some prior experience in IT support or technical assistance (coursework, internships, or volunteer work is acceptable).

Nice To Haves

• Familiarity with IT ticketing systems and remote support tools is a plus.
• A proactive attitude and eagerness to learn new technologies and processes.
• Strong problem-solving skills and adaptability in a dynamic IT environment.
• Commitment to delivering high-quality work and providing excellent customer support.
• Enthusiasm for working in a collaborative, fast-paced team setting.

Responsibilities

• Supporting ongoing Service Delivery projects, including Intune Imaging and Application Catalog, Windows 11 Upgrade and Computer Replacement initiatives.
• Resolving end-user requests and incidents entered into the IT ticketing system.
• Assisting with employee onboarding and offboarding activities.

What This Job Offers

• Career Level: Intern