IT Service Delivery Analyst
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About The Position
This exciting, fast-paced internal facing role requires an excellent customer-oriented communicator with an ability to use their own initiative and to work as a team or independently. The successful candidate will join the Global IT 1st Line Support Team, part of RWS's Group IT Team. This team provides IT support services to over 8000 end users across the globe. This role offers an individual with the skills to manage a team of service desk analysts and ensure that the service desk provides high-quality, efficient service to the organization. RWS's focus is to grow a first-class internal IT operation, which provides the tools, procedures, methods, support, and infrastructure for a rapidly expanding global operation. This role will require working in shift-based schedules, providing support 24x5 with occasional evening/weekend work which is envisioned to scale to 24x7. The ideal candidate will be highly motivated with an excellent customer focused approach and commitment to service delivery.
