IT Service Center, Global Systems Analyst Intern- Summer 2026
About The Position
Encore is a leading provider in the audiovisual and event experiences industry delivering creative production, advanced technology, and staging to help our customers deliver more dynamic and impactful experiences at their meetings, trade shows, and special events. As the provider of choice at nearly 1,600 leading hotels, resorts, and convention centers throughout the U.S., Canada, the Caribbean, Mexico, Europe, and the Middle East, Encore's customers comprise event organizers, corporations, trade associations, and meeting planners. Our customers choose Encore for its innovative and comprehensive service offerings, as well as our exceptional customer service from more than 10,000 highly trained staff across a global platform. Encore's Global Service Center is seeking a motivated intern to support the Global Systems Analyst team in advancing automation and orchestration across IT operational processes. This internship offers hands-on experience in enterprise IT systems, automation tools, and cross-functional collaboration, with exposure to platforms such as FreshService, Microsoft 365, and SharePoint. This position is based in Schiller Park, IL. Temporary housing is not provided for this role.
Nice To Haves
- Currently pursuing a degree in Computer Science, Information Systems, or a related field.
- Familiarity with web technologies (JavaScript, HTML, CSS) and Microsoft 365 tools.
- Interest in ITIL frameworks and service desk operations.
- Strong analytical, communication, and problem-solving skills.
- Experience with platforms like FreshService, SharePoint, or Power Automate is a plus.
Responsibilities
- Assist in the design, development, and implementation of automation workflows within Encore's Global Service Center systems.
- Support the enhancement of ticketing and reporting systems, including FreshService and Freshdesk, through low-code/no-code automation.
- Participate in cross-departmental projects involving digital services, product management, and IT operations.
- Contribute to the maintenance and optimization of collaborative tools (e.g., Microsoft Teams, OneDrive, Viva Engage).
- Help document processes, test automation scripts, and validate system improvements.
- Shadow Global Systems Analysts to learn best practices in ITIL-based service management and operational efficiency.
Benefits
- Mentorship from experienced IT professionals.
- Exposure to real-world enterprise systems and automation projects.
- Opportunity to contribute to impactful initiatives that streamline Encore's global operations.
- Potential pathway to full-time employment based on performance and business needs.
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What This Job Offers
Career Level
Intern
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
