IT Service Agent

Senior Aerospace Steico • Oceanside, CA

10d • $31 - $34

About The Position

IT Service Agent performs various functions to keep computer systems in top working condition. This position will be responsible for keeping internal users active and addressing production concerns as well as monitoring information security solutions to ensure compliance and protection of keys systems and data.

Requirements

• Must be able to communicate and interact effectively with employees at all levels of the organization, both verbally and written
• Associate’s degree in computer science, networking or a related discipline or equivalent experience.
• Two years’ experience in the IT Industry.
• Requires working knowledge of computer, scanner, facsimile machine, copier and any other standard office equipment
• Requires basic arithmetic skills to perform basic calculations
• High understanding of computer systems, functions, and operation
• Requires ability to assess facts and develop conclusions

Nice To Haves

• Bachelor’s is preferred.
• Some experience in the manufacturing industry is preferred.

Responsibilities

• Talk to users over the phone, via email or face-to-face to provide solutions to technical problems
• Perform diagnostic tests and troubleshooting to identify issues
• Develop and implement technical procedures effective in quickly addressing users’ problems to minimize downtime
• Carry out assessments to determine the need for changes in hardware/software configurations
• Educate users on procedures for resolving or preventing recurrence of a technical problem
• Explain and provide IT solutions to users in non-technical and comprehensible terms
• Prepare and present reports to update management on IT support operations
• Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
• Respond to inquiries about hardware or software issues
• Perform scheduled maintenance on computer systems to ensure efficient operations
• Repair or replace faulty components of a computer/network system
• Monitor systems and infrastructure to ensure no anomalies and address any that occur
• Develop solutions to address internal situations that may arise within operations, office functions, or general IT/IS infrastructure.
• Other reasonable duties as business and operational needs dictate

Benefits

• competitive compensation package that includes a market-led base salary and a comprehensive benefits package along with wellness benefits, employee recognition program, matching 401k plan, paid vacation, flexible hours, employee wellness activities, tuition reimbursement, and community involvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree