IT Senior Business Analyst

KeyBank•Brooklyn, OH

17h•$80,000 - $150,000•Hybrid

About The Position

Works with a cross-functional team in optimization of application capabilities & business processes. Provide Business Analysis and project/product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs). Actively participates in an application support rotation providing issue analysis and supporting resolution activities.

Requirements

Knowledge of Hogan Deposits (IDS), CIS, RPM, Umbrella, and non-Hogan applications specifically running on a mainframe platform in Key’s environment
Knowledge of banking and/or transaction processing
Proficient in information gathering and analytical approach to problem solving.
Self-motivated with the ability to work with little to no supervision.
4-year college degree; or equivalent experience.
Excellent interpersonal communication skills - written and verbal.
Excellent time management and organizational skills.
High attention to detail and ability to manage multiple priority assignments.
Proficiency with Microsoft Office Suite, MS Teams & Jira.
5+ years of relevant experience

Responsibilities

Perform application support duties including, but not limited to, research, issue resolution, incident management tasks, and change management (i.e. Miscellaneous ServiceNow tasks)
Manage the research email boxes and respond in a timely manner
Team Manager for Call Support rotation, prepare and conduct meeting agenda(s)
Recognize and formulate approaches to address potential issues that could impact our applications.
Broaden expertise of the business and work with technical and business teams to support business objectives.
Understands security, risk management, and IT process principles and escalates to appropriate team(s) as needed.
Participates in the design process to ensure it supports business requirements and an optimized user experience.
Capture requirements for a complex system and/or multiple systems; understand the SDLC and its impact on deliverables.
Translate business requirements into system technical requirements and partner with technicians to develop and document a design convey with appropriate level of detail to the development team.
Support and/or participate in all phases of user acceptance testing to ensure quality in application releases and user experience.
Influence requirements for new application features and enhancements that are consistent with strategic priorities.