IT Senior Associate

Doeren Mayhew CPAs and Advisors • Duluth, GA

4d • Onsite

About The Position

Doeren Mayhew is a tax, assurance and advisory firm headquartered in Troy, Michigan with 25 offices across the country and abroad. Founded in 1932, Doeren Mayhew is recognized as the 37 th largest CPA firm in the U.S. and is positioned for successful future growth. If you want to join a rising firm that is consistently named among the 50 best-managed firms in the nation, this is the firm for you. Were seeking a Senior IT Associate responsible for advanced troubleshooting, escalation management, and assistance with IT projects. This individual will act as a key liaison between end users, infrastructure teams, and leadership while ensuring high-quality IT service delivery.

Requirements

• High school diploma or GED; Associate's degree in Information Technology or a related field preferred.
• 2+ years of experience in technical support or help desk role.
• Experience with M365 administration and Windows OS.
• Familiarity with ticketing systems and SLA-driven environments.
• Strong listening skills.
• Ability to communicate effectively.
• Drive for continued education and willingness to learn new skills.
• Strong understanding of security best practices.
• Ability to work in a fast-paced environment.
• Willingness to work shifts, including evenings or weekends if required.
• Additional travel outside of the Atlanta metro area offices may be required.

Responsibilities

• Provide on-site IT personnel for our Duluth and Alpharetta offices.
• Help Desk Technician II equivalent position.
• Stage offices / desks and assistant in moving computer hardware.
• Respond to and manage support requests via ticketing systems, phone, email, and in-person interactions while meeting established SLAs.
• Install and maintain computer systems and software on laptops and PCs.
• Document technical issues, resolutions, and standard operating procedures within the knowledge base.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees