IT Associate

Halma plc•Tucson, AZ

6d•$24 - $27•Onsite

About The Position

The IT Associate is a mid-level technical role responsible for providing reliable, onsite IT support and contributing to the stability, security, and continuous improvement of Alicat Scientific’s IT infrastructure. This position supports end users, servers, and network systems in a manufacturing and engineering environment and works with limited supervision to diagnose issues, implement solutions, and support ongoing IT initiatives. #Alicat

Requirements

Associate degree in Information Technology, Computer Science, or related field, or 3–5 years of progressive IT support experience
Strong working knowledge of Windows 10/11 and Microsoft 365 administration and support
Hands-on experience supporting Windows Server environments and Active Directory
Solid understanding of networking fundamentals including TCP/IP, DNS, and DHCP
Demonstrated ability to independently troubleshoot and resolve technical issues
Experience using ticketing systems and maintaining technical documentation
Strong customer service, communication, and organizational skills
Ability to prioritize work in a fast-paced, onsite manufacturing environment

Nice To Haves

Experience supporting IT systems in manufacturing, engineering, or industrial environments
Familiarity with ERP or other business-critical applications
Exposure to virtualization technologies such as Hyper-V or VMware
Experience with endpoint management, patching, or cybersecurity controls
Knowledge of backup, recovery, and system monitoring concepts
Industry certifications such as CompTIA or Microsoft credentials
Interest in career growth toward systems administration, infrastructure, or security roles

Responsibilities

Serve as a primary onsite IT support resource for Windows-based desktops, laptops, peripherals, and Microsoft 365 services
Independently diagnose, troubleshoot, and resolve complex hardware, operating system, application, server, and network connectivity issues
Administer and support Windows Server infrastructure including Active Directory, file services, DNS, and DHCP
Support and troubleshoot wired and wireless networking, VPN connectivity, and remote access solutions
Perform system and device deployment, imaging, software installation, patching, and lifecycle management
Manage and resolve IT support tickets with accurate and timely documentation
Identify recurring issues and recommend or implement process, configuration, or infrastructure improvements
Assist with server, network, and endpoint maintenance, upgrades, and IT projects
Ensure adherence to IT policies, security standards, and change management procedures
Collaborate with IT team members, vendors, and internal stakeholders
Communicate technical information clearly to non-technical users
Support production-floor and engineering systems as required in a manufacturing environment
Participate in after-hours maintenance windows or on-call rotations as required