IT Associate I

The Church of Eleven22

About The Position

To fully support the overall policies and goals for the Information Technology (IT) Ministry in a way that removes barriers to The Church of Eleven22® vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.

Requirements

Model The Church of Eleven22’s mission, vision and core values
Ability to maintain strict confidentiality
Ability to adapt to change
Strong proactive communication skills
Focuses on customer and client needs
Identifies and contributes to process improvements
Maintains attention to detail and organization
Demonstrates proven technical competency
Ability to manage multiple deadlines and tasks
One to two years of experience in a technical support or field technician support role

Nice To Haves

Associate degree in a related field preferred

Responsibilities

Maintain an authentic and growing walk with Jesus Christ through the ongoing spiritual disciplines of Bible reading, prayer, personal worship, fasting, confession and fellowship
Support the IT team in the maintenance and troubleshooting of all existing applications, hardware and systems under the direction of the Assistant IT Manager and IT Manager
Assess, prioritize, communicate and resolve IT helpdesk ticket items through the helpdesk system, ensuring timely follow-up and effective issue resolution
Ensure IT processes are consistently followed by staff and provide feedback on areas for improvement
Provide on-site and remote troubleshooting for hardware and software components across all Eleven22 locations
Maintain and update IT documentation, asset inventories and process guides on a regular basis
Participate in meetings with other ministry areas to communicate IT-related challenges, goals and needs as assigned
Provide after-hours support for urgent IT issues during major church events (“All-Skates”) and as scheduled
Coordinates new hire technology and asset setup, including laptops and iPads, in collaboration with HR to ensure all equipment, access and permissions are prepared by the employee’s first day and tracks completion of onboarding items
Coordinates with hiring managers to provision additional permissions and software access as needed and provides new hire training and support upon request, including, but not limited to Mac laptop usage, key applications and SharePoint access and navigation
Coordinates the collection of company assets upon staff separation, ensuring all equipment is securely wiped, system access is removed and assets are prepared for redeployment in accordance with IT policies
Serve as a liaison between IT and non-IT staff to assist with training and support needs
Recruit, schedule and lead serve staff, ensuring they are discipled, supported and engaged in the mission of the church’s IT Ministry