IT/Security Director

Planned Parenthood of Delaware•Wilmington, NC

7h•$70,000 - $80,000

About The Position

JOB SUMMARY: Under the supervision and direction of Chief Operating Officer, position provides administrative and technical support for daily operations, including facilities management and information technology, support, and training for electronic health records (EHR). Leads security measures at PPDE. Works collaboratively with CEO, the COO and Vice Presidents, and other identified personnel to meet needs and provide services. Responsibilities include budgeting and implementation of hardware and software for facility, as well as training employees on use of the system. Develop and retain facilities plan for each of Planned Parenthood of Delaware’s (PPDE) facilities. As needs develop in operations management/technology and information technology in the workplace, the Director will be integral to guiding and supporting design and implementation efforts. Will ensure the security of staff, patients and property through security plans, protocols, and business continuity planning . The IT/Facilities/Security Director must be prepared to perform the necessary functions of their role in non-traditional hours on occasion as dictated by the organization’s needs.

Requirements

Bachelor’s Degree in Information Technology, , or related area preferred.
Minimum three to five (3-5) years IT experience within a healthcare environment required; NextGen software networking experience strongly preferred.
COMPtia Network Certification Strongly Preferred CISCO Certification Strongly Preferred Windows Administrator Certification Strong Preferred
One (1) year of operations or facilities management experience preferred.
Demonstrated ability to develop and manage effective operating systems and analyze and resolve issues.
Ability to attend to practice detail and competing time demands appropriately.
Must be committed to the efficient and customer-oriented provision of services.
Experience leading a work team through organizational or business change or formal training in change management required.
Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to multi-task, manage detailed projects and to work effectively under pressure due to conflicting demands is required.
Must be flexible, highly organized, “big picture” thinker, creative and detail-oriented with the ability to set and meet deadlines.
Must demonstrate a commitment to positive and proactive approach to problem solving.
Must have the ability to read, analyze and interpret results.
Must have the ability to respond effectively to inquiries or complaints.
Requires excellent written and verbal communication, listening and interpersonal relationship communication skills.
Must be able to communicate clearly and interact comfortably with a diverse group of employees, in a non-judgmental, professional and sensitive manner.
Must be able to articulate information in a learning environment to facilitate training.
Must possess the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Must have the ability to manage a budget, analyze estimates for repair, maintenance and construction, as well as a familiarity of basic accounting principles.
Programming skills important to this position, as well as ability to analyze and translate information kept on paper to electronic health record, proficiency in internet usage, and Microsoft Outlook.
Excellent keyboarding skills with a high level of accuracy required.
Must possess capacity to learn software programs required for specific position and must be able to access electronic communications, including e-mail, Extranet, Intranet and Internet.
The employee must possess a demonstrated ability to work in a diverse environment and build productive relationships.
A demonstrated ability to effectively work independently and collaboratively as part of a team is essential.
This position requires the ability to work an irregular schedule which could include some weekends, early mornings, and evenings.
The position requires state-wide travel and as such an employee must possess valid driver’s license, automobile insurance and provide own reliable transportation for the performance of agency duties.

Responsibilities

Administer PPDE technology systems, including network, computers, phone systems and indicated medical equipment in collaboration with PPDE’s contracted IT vendor. Provide prompt tech support and customer service to PPDE staff.
In collaboration with PPFA InfoSec, provide ongoing monitoring of PPDE IT security processes and systems. Work with IT vendor to ensure all security updates have been implemented.
Work to standardize and proceduralize IT functions and develop strategies for IT maintenance and growth in keeping with industry trends and best practices while optimizing security, efficiency, and effectiveness.
Develop and facilitate staff training as needed for new and existing systems and software. Ensure compliance with affiliate regulatory requirements related to information technology.
Functions as administrator/super-user for Electronic Health Record (EHR) software and provides technical assistance to staff in collaboration with BetterHealth.
Collaborate with EHR vendor to develop readiness planning for efficient implementation of updates and changes to EHR software, including version upgrades and workflow changes. Develop and facilitate related ongoing training for appropriate staff.
Function as administrator/super-user for BoardEffect, VoIP systems, Patient Activity Tracker, Press Ganey Portal; ensuring user information, rosters and access permissions are maintained and current. Ensuring indicated staff receive training in appropriate use of authorized systems.
Oversee physical facility operations of all PPDE properties. This includes, and is not limited to, physical integrity and cleanliness of all PPDE buildings, as well as infrastructure such as HVAC, lighting, flooring, walls, appliances, and any other apparatuses. Coordinate with contracted vendors to ensure ongoing regular maintenance of buildings, premises, and provision janitorial services.
In cooperation with the COO and Director of Clinical Services, ensure all workplace safety requirements of OSHA and other regulatory standards are met. Ensure Hazard Communications Log and practices are accurate and current.
Coordinate and oversee any renovations or upgrades to facilities from planning to implementation to completion, including proactive maintenance as needed.
Facilitate required inspections of all security, fire safety and medical equipment. Maintain accurate and current logs of all equipment inspections and repairs.
Functions as HIPAA Privacy and Security Officer: a. Monitors and updates medical record policies and practices throughout the organization and maintains consistency with medical, administrative, ethical and legal requirements. b. Assist center staff in the implementation of new and/or changing policies and procedures relating to Electronic Health Record (EHR). c. Oversees the electronic and paper filing systems for all PHI, including consolidation, transport, and disposal. d. Offers support to user permissions to protect HIPAA security and patient confidentiality. e. Maintains and updates HIPAA policy/security manual.
Work with affiliate security officer to ensure the safety of all staff, patients, and property through active monitoring of security systems, procedures, and protocols; and annual review and update of the PPDE Business Continuity Plan.
Work with management at all sites to oversee, run, and document safety and disaster drills. Develop and implement related plans with supervisory staff, including senior management team and department and health center managers. Participate in PPDE Inventory Management Committee, providing insight and guidance relating to management of IT, facility and security inventory and assets. Actively participate in review of existing contracts and review of proposed renewals or bids to replace.
Act as the agency point person for all security issues. Ensure that staff have continuous access to affiliate security personnel, including a 24-hour phone number. Serve as a security consultant to contract physicians, board members, and high-profile guests. Provide security investigations as needed.
Cultivate relationships with local, state, and federal law enforcement representatives. Coordinate authorities’ response to security issues as needed and share relevant information with them in a timely manner. Document and communicate data on opposition activities. Relay all relevant information to appropriate PPDE staff.
Represent PPDE at meetings, community events, conferences, and fundraising activities as appropriate. Participate in all PPDE Management meetings and shared responsibilities.
Manage special projects as delegated by the President & CEO.
Perform all duties and responsibilities in a professional, efficient, and customer service-oriented manner and in compliance with PPDE’s Manual of Standards and Guidelines, other PPDE policies and procedures, quality management guidelines, and local state and federal regulations.
Abide by the mission of PPDE.
Perform other duties as assigned by supervisor.