IT - Revenue Cycle Application Analyst III

Erlanger Health System•Chattanooga, TN

About The Position

Reporting to Patient Access and Revenue Cycle Manager, the Revenue Cycle Applications Analyst III is responsible for collaborating independently with system (clinical, revenue, ambulatory) management and serve as a technical resource to identify, analyze, prioritize and resolve system needs. This individual will uses cases, work flows and metrics to configure, maintain and monitor system, along with providing suggestions for potential application modifications, enhancements or process changes as appropriate. This individual will serve revenue cycle (i.e. Registration, Revenue Integrity, Billing, Scheduling, coding and Charge Master). This individual should have excellent customer service skills along with highly effective written / verbal communication and interpersonal skills. The Revenue Cycle Applications Analyst III works independently and relies on experience and judgment to plan and accomplish tasks. Days and hours worked may be variable.

Requirements

A Bachelor's Degree in Business Administration, Computer Science or Information Management OR Equivalent combination of education and experience
5 years experience in healthcare related setting with knowledge of Patient Access / Revenue Cycle / Business systems.
Understanding of information system technology and database applications is necessary.
Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education

Nice To Haves

EPIC certification in the module(s) being represented.
Experience in EMR installations.
5 yrs experience with MS SQL, report automation knowledge, report writing.

Responsibilities

Develop functional specifications and operational process flows, department procedures, business requirements or other necessary documentation for approved system enhancements or modifications
Demonstrates strong knowledge of IS internal department processes as well as software application support
Demonstrates comprehensive knowledge of computer systems, applications and interfaces
Demonstrates proficiency in all skills required to facilitate complex applications and system enhancements or replacements
Demonstrates advanced proficiency in creating detailed documentation, including system design documentation, procedures, process and data flows
Demonstrates an advanced understanding of revenue cycle operations
Demonstrates attention to detail in data gathering, specifications development and documentation and recording
Produce and provide analysis through reports, dashboards and analytic tools to management
Develop Metrics and KPI's designed to monitor the performance of management and staff in achieving SLA's adhering to process and the timely recording of pertinent data
Follow up on errors to determine root cause and recommend solution
Develops reports and plans database additions taking reporting needs into consideration
Supports multiple concurrent projects and/ or application modules, educates and coaches other team members and manages user expectations
Demonstrate initiative, creativity and flexibility in problem resolution
Exercise good judgment
Effectively manage work time while handling more than one assignment at a time
Prioritize work assignments to ensure the appropriate work is being completed
Demonstrate integrity, credibility and personal accountability
Set high work standards
Seek to share application and other specialized knowledge with peers
Demonstrate excellent oral and written communication skills
Demonstrate commitment to customer service