IT Resource Manager

ChenMed

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The IT Resource Manager is responsible for technology business leadership and vision in IT Service Delivery. The incumbent in this role provides and maintains a single source of consistent information on all IT services delivered to business. He/She ensures and verifies service performance against stated Service Level Agreements while overseeing and managing a vertical within the IT organization. The IT Resource Manager is responsible and accountable for day-to-day service operations and performance. The incumbent establishes and directs the strategic long-term goals, policies and procedures for development, service, operations, COTS applications or application development environments, supporting a national business across multiple business units.

Requirements

Highly-developed business acuity and acumen
Solid understanding of the technology being applied by the team within functional area, as well as, other related functional areas (i.e. clinical apps managers should be aware of operations and infrastructure standards).
Strong understanding of leadership best practices and company standards
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems and phone systems
Strong critical thinking and decision-making skills
Excellent project management skills and strong ability to prioritize
Firm grasp on information technology and operations best practices
Excellent knowledge of technical management, information analysis and/or computer hardware/software systems
Fundamental knowledge in data center management and data governance
Hands-on experience with computer networks, network administration and/or network installation
Mostly self-directed with minimal to no direct supervision. Expectation of weekly touchpoints with leader
Proven ability to manager personnel through the accomplishment of business delivery for team. Encourages career growth and personal growth for all team members
Ability to positively impact peer-to-peer interactions, leading by example. Must possess the ability to effectively address any potential dysfunctions
Excellent written and verbal communication skills
Ability to effectively communicate with business stakeholders, managers in other functional areas and directors in own functional area
Skilled in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally, regionally and nationwide up to 15% of the time
Spoken and written fluency in English
BA/BS degree in Information Technology, Computer Information, Business Administration or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
A minimum of 6 years of professional work experience in the IT industry required
A minimum of 2 years work experience in resource management required

Nice To Haves

IT certification preferred

Responsibilities

Manages, coordinates, plans and leads technology-related activities within a single, functional IT Service Delivery domain including: analysis, development, and administration of tactical initiatives within that functional area.
Provides leadership and customer support by meeting staffing needs through the hiring, training, counseling, evaluating, supervising and managing of direct reports.
Monitors performance of information technology systems, infrastructure, operations, products, applications and/or field technicians to determine cost and productivity levels, and to make recommendations for improvements.
Helps define strategy and processes for one or more functional IT areas.
Analyzes business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
Oversees a centralized technical support and help desk team for a wide variety of corporate customers and technical assets.
Ensures service operations meet and/or exceed stated Service Level Agreements and Operational Level Agreements.
Manages relationships with IT vendors, service providers and contractors to ensure quality and cost control requirements are achieved.
Defines and develops the overall service measurement framework that determines service efficiency.
Grows and develops a team of IT professionals in technical proficiency and in service delivery effectiveness.
Guides direct reports and peers in functional job area regarding policies, practices and procedures.
Manages team(s) for IT functional area in which they operate (i.e. operations, infrastructure, support, clinical apps, etc.).
Supports and leads associate resource managers and peers.
Manages 3-7 professional and para-professional level employees on a single or multiple teams.
Sets goals and objectives for achievement of operational results.
Coaches, reviews and delegates work to team.
Builds direct team, as well as, influences team members of the functional area.
Cultivates opportunities to improve team morale and function wherever possible.
Evaluates interactions with cross functional teams and encourages collaboration.
Ensures consistent delivery for all direct reports, teams and functional areas in sphere of responsibility.
Monitors well-being and needs of team members and acts as required to ensure ongoing success.
Performs other duties as assigned and modified at manager’s discretion.