IT Project Technician

Effortless Office•Las Vegas, NV

11d•$50,000 - $60,000•Remote

About The Position

The IT Project Technician is a client-facing, field-active role on the Project Management team. This role travels directly to client sites to conduct discovery sessions, scope new client onboardings and project requirements, and produce detailed hardware/environment maps. Following discovery, the technician leads the communication and coordination of assigned projects for clients. This role demands both strong technical aptitude and exceptional communication skills — aligning to our core value of CWC (Communicate, Work, Communicate).

Requirements

High School diploma or equivalent (Degree preferred)
3+ Years of IT, Help Desk and/or MSP experience
Hands-on experience with hardware, network devices, servers, and cloud platforms
Detail oriented and a demonstrated ability to conduct IT environment assessments and produce clear hardware/network documentation
Excellent written and verbal communication skills; ability to translate technical concepts for non-technical stakeholders
Valid driver's license; ability and willingness to travel to client sites on a regular basis (frequency varies by project volume)
Experience with PSA platforms (Autotask preferred) and documentation tools (IT Glue preferred)
Familiarity with Office 365 administration, KaseyaOne, Barracuda, Inky, and VMWare

Responsibilities

Travel to client sites to conduct in-person discovery and scoping engagements for new onboardings and project initiatives
Meet with client stakeholders to document business requirements, technical constraints, timelines, and success criteria
Perform thorough hardware walks and produce detailed environment maps including servers, network devices, endpoints, and peripherals
Identify risks, dependencies, and gaps during scoping and communicate findings to the Project Manager and relevant engineers
Produce scoping documentation in Autotask and IT Glue to support project planning and technical team handoff
Lead the execution of approved IT projects for existing clients, including deployments, migrations, upgrades, and configurations
Coordinate with Tier 3 and Tier 4 Project Engineers to align implementation tasks with overall project plans
Manage project scheduling in Autotask, ensuring milestones and deliverables are tracked and updated in real time
Conduct pre-implementation validation checks and post-implementation verification to confirm project success
Facilitate structured handoff to the assigned Service Delivery Team upon project completion
Serve as the primary client communication point for all assigned projects from scoping through go-live
Provide clear, proactive status updates to client contacts at defined intervals throughout the project lifecycle
Set and manage client expectations around timelines, scope changes, and any emerging risks or delays
Prepare and deliver post-project summaries confirming completed work, residual items, and next steps
Capture and escalate client concerns to the Project Manager and relevant team leads as needed
Maintain complete and accurate project documentation in Autotask (time entries, notes, tasks, status) and IT Glue (environment data)
Contribute to and maintain scoping and implementation playbooks to support team consistency and scalability
Log all travel-related activities and client interactions per EO policies and project records standards.