IT Project Manager

Guidehouse•McLean, VA

27d•$113,000 - $188,000

About The Position

Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment. Evaluate performance results and recommend changes affecting project growth and success. Function as technical expert across multiple ITSM project assignments while supervising project teams. Coordinate meetings between Government, contractor, and service providers to resolve operational issues. Responsible for assembling all contractor performance data and ensuring proper entry into the clients Performance Measurement System. Support the Government and third-party vendors, as required, in development of a data model and automation of performance data entry into the system. Develop a process to validate performance metric data collection. The process shall be acceptable to the Government and approved by the client. Provide automated performance data for all identified performance metrics (e.g., Service Level Agreements (SLAs), Acceptable Quality Levels (AQLs)) identified by the Government. Provide monthly analysis for each performance metric. Provide technical capabilities, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, strategic analysis and planning, and emergency response. Utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users.

Requirements

At least 7 years providing project management support to large DoD IT programs.
3 years experience leading IT project management; expertise with ITIL, ITSM, Agile and DEVOPS, experience building and managing IT project plans, schedule and scope.
US Citizenship is required.
Bachelor's degree or additional four years of exp required in lieu of degree.
An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance

Nice To Haves

Experience supporting the Army Corps of Engineers G-6 organization.

Responsibilities

Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment.
Evaluate performance results and recommend changes affecting project growth and success.
Function as technical expert across multiple ITSM project assignments while supervising project teams.
Coordinate meetings between Government, contractor, and service providers to resolve operational issues.
Responsible for assembling all contractor performance data and ensuring proper entry into the clients Performance Measurement System.
Support the Government and third-party vendors, as required, in development of a data model and automation of performance data entry into the system.
Develop a process to validate performance metric data collection.
Provide automated performance data for all identified performance metrics (e.g., Service Level Agreements (SLAs), Acceptable Quality Levels (AQLs)) identified by the Government.
Provide monthly analysis for each performance metric.
Provide technical capabilities, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, strategic analysis and planning, and emergency response.
Utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus