IT Project Manager (Hospitality & Gaming)

Technologent•Santa Rosa, CA

12h•Hybrid

About The Position

The Opportunity: We are looking for an IT Project Manager to provide project leadership and team stewardship from design through implementation across hospitality and gaming environments, with a strong focus on delivering infrastructure and technology solutions in active, guest-facing operations. The ideal candidate has a background in hospitality and/or gaming operations and the ability to translate business and guest-experience requirements into structured projects and measurable deliverables. This role partners closely with property leadership, IT, facilities, security, and third-party vendors to ensure projects are delivered on time, on budget, and within scope.

Requirements

5+ years of project management experience , including 3+ years in hospitality, resort, or gaming environments
Proven experience managing infrastructure-focused projects in active, guest-facing operations
Strong working knowledge of: Core IT infrastructure (networks, servers, storage, virtualization, endpoints) Hospitality and/or gaming operating environments (front-of-house and back-of-house systems) Vendor and contractor management in multi-stakeholder projects
Demonstrated ability to lead cross-functional teams without direct authority
Excellent communication and stakeholder management skills, including executive-level reporting
Strong organizational skills with the ability to manage multiple concurrent workstreams
Willingness and ability to travel up to 50% to a Northern California property

Nice To Haves

Experience with gaming systems (e.g., slot systems, table games platforms, player tracking, surveillance integration, cage/cash systems)
Experience with hotel systems (PMS, POS, guest Wi-Fi, door lock systems, integrated guest services platforms)
Familiarity with PMP, ITIL, or formal project and service management frameworks
Experience delivering infrastructure and systems deployments across large properties or multi-site environments
Background working with a systems integrator, MSP, or consulting organization supporting hospitality or gaming clients

Responsibilities

Lead end-to-end project delivery for infrastructure and business initiatives supporting hotel, gaming, food & beverage, and shared services environments
Partner with property leadership and internal IT to define project objectives, scope, timelines, resource needs, and success criteria
Develop and manage detailed project plans, including schedules, milestones, risk registers, communication plans, and issue logs
Manage vendors, consultants, and contractors to ensure timely, cost-effective delivery of infrastructure, systems, and services
Oversee infrastructure-related initiatives, including: Network, Wi-Fi, and structured cabling Data center, IDF/MDF buildouts and upgrades Server, storage, and virtualization platforms End-user devices and POS systems (hotel, gaming, F&B, retail) Systems integration across hospitality and gaming platforms
Drive cross-functional alignment with Operations, Finance, Security/Surveillance, Marketing, and HR to ensure projects meet business and regulatory requirements
Maintain consistent stakeholder communication, including status reporting, risk management, and decision tracking
Proactively manage change, dependencies, and risk, including formal change control for scope, budget, and schedule
Support go-live activities, including cutover planning, validation, hypercare, and transition to operations and support teams
Provide financial oversight, including forecasting, tracking actuals, and explaining variances for assigned projects