IT Project Manager 5 (JIRA SME)

Intelliswift•Mountain View, CA

62d•$80 - $85•Hybrid

About The Position

The Atlassian Tools Administrator will be a key contributor to the company's agile delivery processes by managing, configuring, and optimizing various processes and tools, primarily Jira. The successful candidate will leverage a deep understanding of agile principles and software development process to build custom workflows, automation, dashboards, and reporting that provide transparency and drive efficiency for teams, programs, and strategic portfolios. The role also includes implementing and managing tools for resource and capacity planning, ensuring optimal resource utilization.

Requirements

Proven experience as a Jira/Atlassian Administrator in a corporate environment, including practical experience with Agile and capacity planning.
In-depth knowledge of Jira configuration, including custom workflows, fields, screens, and permissions.
Use languages like Python, Java, and C# to write the scripts and programs that power automation.
Experience in Easy BI, analytical & visualization tools.
Strong understanding of agile principles and frameworks, such as Scrum and Kanban.
Ability to build complex dashboards and reports that translate data into meaningful insights for various audiences, specifically regarding resource allocation and utilization.
Excellent communication and interpersonal skills, with the ability to provide training and support to users with varying technical backgrounds.
The ability to identify bottlenecks and find solutions to complex problems.

Nice To Haves

Atlassian certifications (e.g., ACP-JA, ACP-JSM) are a plus.

Responsibilities

System Administration: Perform ongoing administration of tools, including user management, Jira workflow, configuration support and automations.
Agile Tooling & Best Practices: Serve as a subject matter expert for agile methodologies and ensure the Atlassian tools align with and enforce best practices across the organization.
Resource & Capacity Planning: Deploy and configure capacity planning tools, such as Jira Advanced Roadmaps to support resource management.
Manage Workload: Track and visualize team capacity, availability, and workload distribution to prevent resource overallocation or underutilization.
Forecast Needs: Use the tools to forecast future resource requirements and plan for upcoming initiatives, releases, and projects.
Workflow Development: Design, implement, and optimize custom workflows to support a wide range of business processes, from software development to operations.
Dashboard & Reporting: Develop and maintain dashboards, filters, and reports for various levels of the organization (team, program, portfolio) to provide stakeholders with actionable insights into project and program health, including capacity and utilization.
Integration Management: Assess, recommend, and configure third-party apps and integrations to extend the functionality of the Atlassian tools.
User Training & Support: Provide training and ongoing support to end-users, assisting them with questions, troubleshooting issues, and helping them maximize their use of the tools.
Continuous Improvement: Proactively identify opportunities to improve and streamline operational processes to enhance productivity and performance.