IT Project Leader / Server
About The Position
Ensure outstanding customer service by providing direct IT support to customers and supporting projects under Project Manager’s supervision. Promote excellent customer service, effective response times, and provide expert insights into general support issues. Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction. Travel to customer locations and data centers for physical work. Communicate with external vendors to manage projects. Communicate with distributors and manufacturers to troubleshoot issues. Analyzing and identifying trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new procedures. Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams. Other duties as assigned by Department Director.
Requirements
- Experience with design and implementation: Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solution (AWS), Authentication Infrastructure (SSO, ADFS).
- Excellent troubleshooting skills: Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP).
- Strong background in information security.
Responsibilities
- Provide direct IT support to customers
- Support projects under Project Manager’s supervision
- Promote excellent customer service and effective response times
- Provide expert insights into general support issues
- Enforce quality of service guidelines
- Travel to customer locations and data centers for physical work
- Communicate with external vendors to manage projects
- Communicate with distributors and manufacturers to troubleshoot issues
- Analyze and identify trends in issue reporting and devise preventative solutions
- Offer suggestions for process improvements and develop new procedures
- Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams
- Other duties as assigned by Department Director
Benefits
- Full Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
