IT Project Leader / IT Support - Japanese
About The Position
• Provide advice and assistance to the help desk team as a leader. • Promote excellent customer service, effective response times, and provide expert insights into general support issues. • Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction. • Ensure an outstanding level of customer service by providing direct IT support to customers via email, phone, or in-person onsite. • Set up and troubleshoot business software and hardware; • Process assigned service requests as operational support; • Participate in regional and global IT projects.
Requirements
- Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx.
- Great Team Leader, fastt learner, and self-starter
- Ability to multi-task based on priority.
- Ability to act proactively with minimum supervision.
- Customer-focused, detail-oriented, and with good communication skills with various levels of users.
- Have mind and skill to improve IT environment and processes.
- Should be able to visit customer’s sites and data center occasionally.
- Ready for business travel within the continental United States and South America (1-2 times per year).
- Business level Japanese communication skills are absolutely required for this position
- Over 5 years of user support and small team lead experience (up to give members).
- Windows-based LAN/WAN/Remote Access support experience.
- Managing and troubleshooting with iOS-based devices, conference systems, MS Surface, and HP laptops.
- Microsoft or other IT Vendor certifications
- PMP or equivalent certifications
- ITIL Foundation certification
Nice To Haves
- Spanish language skills would be a plus.
Responsibilities
- Provide advice and assistance to the help desk team as a leader.
- Promote excellent customer service, effective response times, and provide expert insights into general support issues.
- Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
- Ensure an outstanding level of customer service by providing direct IT support to customers via email, phone, or in-person onsite.
- Set up and troubleshoot business software and hardware
- Process assigned service requests as operational support
- Participate in regional and global IT projects.
Benefits
- Full Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
