IT Project Change Management Assistant

Brigham Young University – Hawaii

4d • $16

About The Position

The Change Management Assistant supports the OIT Change Manager in helping campus system users prepare for, adapt to, and thrive through technology changes. This role operates within the Prosci Change Management framework alongside project management processes, focusing on communication, engagement, and readiness throughout the project lifecycle.

Requirements

• Experience with Brightspot content management system.
• Ability to work independently with minimal supervision.
• Quick learner with strong technical curiosity and initiative.
• Excellent interpersonal and communication skills; comfortable engaging with diverse audiences.
• Creative thinker with a problem-solving mindset.

Nice To Haves

• Familiarity with Smartsheet and Microsoft Teams.

Responsibilities

• Digital Communications Lead Develops and maintains engaging ADA compliant content for project web pages using Brightspot and current campus web development standards. Collaborates with University Communications to create social media posts, digital signage, and awareness campaigns for IT initiatives.
• Change Readiness Assessment Coordinator Designs and conducts surveys to assess project impacts and readiness levels. Analyzes and aggregates feedback data to inform the Communications Plan, updating strategies and tasks in Smartsheet.
• Stakeholder Impact Interviews Conducts interviews with stakeholders and end-users to understand how they interact with campus systems. Identifies opportunities for process improvement and change support needs. Builds positive connections, promotes awareness of upcoming changes, and fosters open communication between users and project teams.
• Communications Ambassador Hosts pop-up informational booths and other interactive events to promote project awareness and key timelines.
• Training Assistant Supports end-user training sessions by coordinating logistics and facilitating resources. Evaluates training effectiveness and identifies areas for improvement in user guides and reference materials.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed