IT Program Manager

Cayuse Holdings•Austin, TX

2d•Onsite

About The Position

The IT Program Manager will act as a central liaison, fostering collaboration, alignment, and the seamless execution of project plans across teams. Achieving success in this role demands exceptional leadership, the ability to build consensus, and the skill to cultivate a motivating environment—encouraging teams to embrace new practices and sustain progress toward collective objectives. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Proven experience managing complex projects in large organizations.
Strong skills in consensus building, stakeholder engagement, and change management.
Familiarity with AI, automation tools, and process improvement methodologies (e.g., Lean Six Sigma).
At least eight (8) years information technology (IT) program management experience.
8 years of experience with developing clear, concise project documentation.
8 years of experience with Successful management of complex projects with a multi-year budget of $10 million or more.
8 years of experience with Microsoft Projects, Office, and Visio.
8 years of experience with managing multiple competing priorities, conflict management, and facilitation.
8 years of experience with AI, automation tools, and process improvement methodologies (e.g., Lean Six Sigma).
8 years of experience with strong command of PMO standards, stage-gate reviews, and executive reporting.
8 years of skilled presenting complex technical concepts in business-focused language.
Must be able to pass a background check.
May require additional background checks as required by projects and/or clients at any time during employment.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Ability to analyze systems and procedures
Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately.

Nice To Haves

5 years of Proven ability to communicate with senior leaders and executives.
5 years of experience in strong negotiation and influence skills across IT, business, and external partners.
5 years of c omfortable operating in ambiguous or fast-changing environments.
5 years of experience with Strong data-driven reporting and KPI development.
5 years of Experience creating dashboards for executive consumption and with dashboard tools, such as PowerBI or Tableau.
5 years of Experience supporting C-suite or executive sponsors.

Responsibilities

Design and implement projects that simplify and automate complex tasks in PCS and SSS.
Integrate AI and automation tools to improve efficiency and accuracy.
Facilitate cross-division communication and decision-making.
Build trust and alignment among stakeholders to ensure smooth implementation.
Use behavioral strategies to encourage adoption of new processes.
Promote continuous improvement and accountability across teams.
Develop clear, actionable project plans with measurable milestones.
Monitor progress and adjust strategies to meet deadlines and quality standards.
Track key metrics such as stakeholder satisfaction, cycle time reduction, and compliance.
Report outcomes to leadership and recommend improvements.
Other duties as assigned .