IT Professional II

Texas A&M • College Station, TX

8d • Onsite

About The Position

The IT Professional II, focusing on Clinical Support and stationed in the Beutel, Student Services (SSB) and Health Hub buildings, serves as the direct IT support liaison for University Health Services (UHS) clinical systems and users. This position ensures quality patient care by addressing emergent technology issues in a fast-paced clinical environment. Embedded within the clinical setting, the role acts as a partner to UHS medical teams, Informatics staff, and the broader campus technology community.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience
• Three years of related experience in IT

Nice To Haves

• Two years of IT experience in an academic and clinical setting preferred

Responsibilities

• Provides technical oversight and training for conducting research of problems and formulating recommended solutions for customers.
• Resolves hardware and software issues, including coordination with vendor technical support.
• Repairs hardware problems and performs installations, configurations, and maintenance of both critical and non-critical software and hardware.
• Provides primary administrative responsibility for software products or systems.
• Prepares specifications for hardware and software purchases and upgrades.
• Assists with production control, disaster recovery, networking, computer operations, and other system administration tasks.
• Investigates and determines the scope of problems when technical issues impact clinical services while minimizing disruption to patient care.
• Troubleshoots and resolves issues related to data security, accessibility, and operational efficiency.
• Acts as liaison between UHS Informatics staff, university IT staff, and vendors.
• Coordinates testing and participates in implementing solutions collaboratively with clinical and technical stakeholders.
• Serves as a resource for internal and external customers.
• Prepares specifications for purchases of hardware and software upgrades.
• Provides direction and guidance to one or more team members as needed.
• Documents problems, troubleshooting procedures, and solutions for future reference and process improvement.
• Participates in training and professional development sessions to maintain and expand technical and professional skills

Benefits

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatically enrollment in the Teacher Retirement System of Texas
• Free exercise programs and release time
• All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees