Senior IT Professional II

Texas A&M-posted 1 day ago
Full-time • Mid Level
College Station, TX
1,001-5,000 employees
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The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, nine state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond. The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance. Salary: $7,000.00 - $7,500.00 per month commensurate with experience. Job Description Summary: The Senior IT Professional II, as a member of the IT Operations & Support department, under general direction, provides technical leadership for administering multiple complex SaaS applications and other services and ensuring compliance with the unit's technical standards on behalf of the Texas A&M University System.

  • Configure and maintain the LERMS and other SaaS applications (e.g., document management, workflow automation, collaboration tools).
  • Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution.
  • Manage user access, roles, and permissions in accordance with security policies.
  • Support the implementation of SaaS applications and upgrades to existing systems.
  • Collaborate with IT and business units to interface SaaS applications with other enterprise systems (e.g., ERP, Identity management, CRM).
  • Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications.
  • Assist in audits and reporting related to data access, retention, and system usage.
  • Maintain system documentation, including configuration guides, standard operating procedures (SOPs) and change logs.
  • Develop and deliver training materials and sessions for end-users.
  • Evaluate system usage and user feedback to recommend enhancements. Stay current with industry trends and best practices in SaaS administration and records management.
  • Coordinate and collaborate across workstreams, departments and with external vendors as needed. Resolve and/or escalate issues in a timely manner.
  • Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications.
  • Participate in training and professional development sessions.
  • Other duties as assigned.
  • Bachelor’s degree in applicable field or equivalent combination of education and experience.
  • Eight years of related technology experience.
  • Excellent written communication, analytical, interpersonal, and organizational skills.
  • Knowledge of Information Technology Service Management and Infrastructure Library (ITSM/ITIL) concepts and practices.
  • Knowledge and experience with IT architecture, project management, change management, and quality assurance methodologies.
  • Knowledge and experience in managing enterprise SaaS solutions and enterprise-level operations.
  • Occasional travel and work outside scheduled hours.
  • Ability to multi-task and work cooperatively with others.
  • Ability to pass the state and national fingerprint-based background check to obtain the Criminal Justice Information System (CJIS) Certification.
  • Experience with administration of law enforcement records management systems (LERMS).
  • Experience with records retention schedules and compliance frameworks.
  • Knowledge of scripting or automation tools (e.g., PowerShell, Python).
  • ITIL or other relevant certifications.
  • Criminal Justice Information System (CJIS) Certified.
  • competitive health benefits
  • paid vacation, sick leave, and holidays
  • a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS)
  • a defined contribution retirement plan to include an employer contribution through an approved ORP vendor
  • additional voluntary tax deferred annuity (TDA) options
  • tuition assistance
  • wellness programs to promote work/life balance
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