IT Product Specialist, Bureau of Enterprise Technology Business Solutions

City of New York • Long Island City, NY

2d

About The Position

The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work. DOHM uses the latest technologies and enterprise-wide application solutions in its groundbreaking work to promote and protect New Yorkers' health and improve DOHMH's business operations. The Division of Information Technology’s mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. Duties will include but not be limited to: Act as the first point of contact for application-related inquiries, troubleshooting functional issues and identifying bugs. Work with stakeholders to understand business needs and translate them into clear technical specifications for the IT development team. Coordinate and perform testing on new software releases or updates to ensure they meet quality standards before going live. Create and maintain comprehensive documentation, including system guides, workflow diagrams, and "how-to" resources for end-users. Help onboard and train staff on application features, updates, and best practices to ensure high adoption rates. Assist in the basic configuration of software settings, user permissions, and data management within the application.

Requirements

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
• Education and/or experience which is equivalent to "1" or "2" above.

Nice To Haves

• Experience with project management tools like Jira or Azure DevOps.
• Knowledge of Agile or Scrum methodologies.
• Familiarity with specific platforms (e.g., Salesforce, ServiceNow, SAP, or industry-specific SaaS).

Responsibilities

• Act as the first point of contact for application-related inquiries, troubleshooting functional issues and identifying bugs.
• Work with stakeholders to understand business needs and translate them into clear technical specifications for the IT development team.
• Coordinate and perform testing on new software releases or updates to ensure they meet quality standards before going live.
• Create and maintain comprehensive documentation, including system guides, workflow diagrams, and "how-to" resources for end-users.
• Help onboard and train staff on application features, updates, and best practices to ensure high adoption rates.
• Assist in the basic configuration of software settings, user permissions, and data management within the application.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level