The IT Product Manager is responsible for the management of a product, system, or process lifecycle from strategic planning to tactical execution within the information technology department.
Defines product strategy and builds product roadmaps
Translates product strategy into detailed requirements for prototype construction and final product development by engineering teams
Responsible for launching new product features and experiences - investigating to define the problem, draft detailed requirements/user stories, plan development sprints, build and implement user testing plans, and support continuous releases
Builds strong relationships with Business Line leaders and executive stakeholders
Builds and maintains constructive working relationships with project team members, vendors, and other departments
Oversees all aspects of assigned IT projects, and takes ownership for ensuring their success
Plans and directs the work effort involved with the implementation or upgrade of systems
Develops scope documents, statements of work, and other documentation supporting the justification for new projects
Works closely with third-party vendors to ensure that project efforts are controlled and completed on a timely basis
Leads and directs the work of project teams to ensure project efforts are controlled and completed on a timely basis
Works with appropriate subject matter experts, establish resource plans, expected level of effort and duration to complete tasks
Reviews and understands or prepares, as needed, business requirements and objectives documentation in support of overall business needs
Coordinates with appropriate resources to ensure that product communications and training materials are made available as appropriate
Works with operational teams to ensure a smooth transition from implementation to production and ongoing support phases of a products lifecycle
Works with vendors and stakeholder to understand product subscription, contract terms, and renewal cycles to best manage fiscal budget
Other duties as required
High school diploma or GED, required
Six (6) or more years IT experience, required
Experience as a Product Manager, IT Project Manager, Business Systems Analyst, Software Systems Analyst, Business Process Analyst, Technology Support Analyst, or Software Developer, required
Experience using a standard project management methodology, required
Excellent interpersonal and customer relationship skills
Ability to manage multiple complex tasks in a fast-paced environment
Ability to work independently and in a self-directed capacity
A wide degree of creativity and latitude is expected
Strong team-building skills
Demonstrated problem solving skills
Ability to effectively organize and delegate complex tasks
Ability to develop project plans and accomplish goals based on experience, educated assumptions, and limited information
Ability to adapt rapidly to new developments
Familiarity with project ROI techniques (cost/benefit, NPV, IRR, Earned Value metrics)
Ability to facilitate meetings efficiently and effectively
Ability to develop project documentation using diagrams and prose
Ability to develop project plans and related documentation using diagrams and prose based on customer collaboration
Excellent written and verbal communication skills
Bachelor’s degree, preferred
Experience with scrum and other agile development methods, preferred
Experience leading and directing the work of others in a project-oriented capacity, preferred
Experience with the concepts of Project Programs and Portfolios, preferred
Familiar with a web-based applications environment, preferred
Familiar with relational database concepts, preferred
Previous experience working in a professional services firm, preferred
Project Management Professional (PMP) or similar certification, preferred
PMI Agile Certified Practitioner or similar certification, preferred
Experience with project planning applications, preferred
Experience managing projects in connection with any of the following, preferred: Oracle Cloud, PeopleSoft Financials, PeopleSoft Enterprise Services Automation, Onestream, Microsoft Dynamics CRM, ServiceNow, Azure Data Factory, Azure DevOps, preferred