IT Product Manager (Hybrid)

Eversource Energy•Berlin, CT

17h•Hybrid

About The Position

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change. The IT Product Manager is responsible for leading the design, development, maintenance, and enhancement of business applications for the area. In addition, the manager will be responsible for maintaining and fostering relations with key business partners. The incumbent works directly or through subordinates with customers, colleagues, and other key stakeholders to identify client’s information requirements and seeks out opportunities to construct new or modify existing applications that will enable business partners to achieve critical business strategies. Another key aspect of the role is educating the work force on the strategic use of technology. The incumbent will also be responsible for devising strategic plans to reduce the overall application portfolio, minimize complexities within the domain, reduce operational cost, improve application resiliency, and improve service delivery. The position requires a high level of planning and organization, work management knowledge, the ability to effectively delegate work, ability to establish development standards and work practices, and solid judgement/problem solving skills. The main challenge of the product management process is achieving the optimum integration level of business systems with data integration with communications technology and evolving technology. Other key challenges will be stabilizing newly implemented applications and shifting the operations support model from a waterfall-based approach to agile for certain key applications.

Requirements

Technical Knowledge/Skill: Strong technical acumen with mastery level of development concepts and underlying technology as well as the software development life cycle.
Strong analytical and conceptual skills including the ability to solve complex technical problems.
Ability to work collaboratively and lead a team of direct reports and managed services vendors including day-to-day coaching and performance management/assessment.
Strong customer service and teamwork skills.
Customer-first orientation and strong passion for delivering quality tools and solutions.
Strong interpersonal, negotiation and management skills, and strong business acumen.
Strong experience managing outsourced IT managed services providers a must.
Ability to think strategically to anticipate the needs of business partners and longevity of applications in portfolio.
Exhibits an exceptional degree of ingenuity, creativity and/or resourcefulness.
Ability to prioritize tasks and manage deadlines in a fast-paced environment, with acute attention to detail.
Ability to translate data into actionable plans and tactics.
Ability to maintain strong relationships with stakeholders and managed services providers.
Excellent communication skills including verbal, written, and presentation skills.
Applies extensive organizational and/or project management expertise and has full knowledge of other related disciplines.
May be viewed as expert within a given field.
Education: Bachelor’s degree from an accredited four-year college or university with a focus in computer science, computer information systems or a closely related area.
Experience: A minimum of 10 years related experience is required of which (5) five years includes supervisory/leadership responsibilities.
A minimum of (5) five years related experience managing outsourced IT managed services providers.
A minimum of (5) years’ experience supporting COTS and other application software solutions.

Nice To Haves

Experience working with or supporting operations services related applications such as Ebuilder, Work Studio, Chevin preferred but not required.
Knowledge and experience working within an agile framework a plus.

Responsibilities

Project Execution and Gas and Electric Application Support: Oversee and support the execution of work order lifecycle projects. Ensure timely and efficient delivery of project milestones.
Vendor Management: Manage relationships with external vendors. Negotiate contracts and ensure compliance with service level agreements (SLAs).
Executive Reporting: Prepare and present detailed reports to executive leadership. Provide insights and recommendations based on data analysis.
Cross-Tower Integration: Support the integration of WOLC initiatives across all IT systems, departments, and stakeholders. Facilitate collaboration and communication among different IT towers.
Dependency and Risk Management: Track and manage cross-program dependencies and risks. Develop mitigation strategies and contingency plans.
Enterprise Environment Integration and Strategy: Coordinate the integration of IT environments across the enterprise. Develop and implement strategies to ensure seamless integration and operation.
Resource Prioritization: Support the prioritization of IT resources for WOLC initiatives. Ensure optimal allocation and utilization of resources.
Delivery Excellence: Drive overall delivery excellence within IT projects and initiatives. Implement best practices and continuous improvement methodologies.
Lead staff members through service delivery transformation.
Work closely with new incumbent supplier to ensure contractual obligations and SLA’s are being met.
Derive metrics to demonstrate and measure delivery improvement and fiscal responsibility.
Direct the overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention that impact the cost, schedule or technical parameters of projects and key efforts.
Manages all deliverables and obligations related to application operation; application maintenance and support; and application release management for assigned application portfolio.
Manages all outsourced managed services and cloud/hosted vendor contract SLAs related to application operation.
Ensures all applications in portfolio are monitored for performance and assured operations in alignment with all automated and non-automated department monitoring standards.
Establish and maintain effective working relationships with key clients.
Develop and utilize performance metrics to show process for service delivery and SLA adherence.
Help drive area transition to an agile delivery approach.
Integrate activities with business unit and other IT departments to ensure the successful implementation and support of project efforts.
Help to ensure successful delivery of key capital project implementations including seamless transition to steady state support.
Effectively manage and control maintenance, outside service, and project costs.
Lead the development of road maps for key applications to ensure application resiliency and provide added business value.
Evaluation of root cause technical solutions proposed by the supplier; striving for elimination of technical debt.
Coordinate preparation of statements of work and specifications, estimation of product / service costs and pricing, and negotiation and administration of contracts.
Negotiate IT’s interests and manage external vendor, contractor and material contracts.