IT Product Manager, Quote to Cash

Salesforce.com, Inc.•Indianapolis, IN

47d

About The Position

The Product Management Manager role is part of the Digital Enterprise Technology (DET) Revenue team. As a Product Manager within this organization, you will play a pivotal role in driving the success of our Salesforce on Salesforce solutions that enable us to be the #1 Customer and CRM company in the world. You will be the linchpin between our product teams and the market, ensuring that our offerings align seamlessly with our business needs and industry trends. We're looking for a stellar Product Manager to join our DET Revenue team to build the future of Salesforce's internal Quote-to-Cash platform. You'll be part of a team that focuses on technology modernization initiatives as well as strategic growth initiatives that would propel Salesforce to $60B and beyond by 2030. In addition to building and shipping great products, you'll get a chance to be at the forefront of revolutionizing the software industry through innovative AI, data, and technology solutions. You'll join a dynamic environment that fosters continuous learning, work with a diverse and talented team where your ideas and contributions are valued, and innovation is encouraged. You'll contribute to projects with a global footprint, influencing the success of Salesforce around the world. You'll also have access to resources and mentorship to help you grow in your career and achieve your professional goals.

Requirements

6+ years of product management or related industry experience
Familiarity with the Software Development Lifecycle and Quote-to-Cash business process
Hands-on experience with generative and agentic AI tools (i.e Copilot Studio, Agentforce, NotebookLM, Gemini Pro, Cursor, or equivalent)
Working knowledge of Project Management tools like GUS, JIRA, AHA
Working knowledge of Design and Diagraming tools like Pendo, Lucid, Miro
Must be a team player
Proven communication skills
Requires a Bachelor's degree (or foreign degree equivalent) in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field and a minimum of 2+ years of experience in the following:
Experience working with a cross-functional team to drive product strategy, design and vision
Experience in defining product requirements and converting/developing them into a product solution
Experience in coordinating with stakeholders outside of technology (end-customers, change management, legal, etc.), and guiding the team through key milestones
Proven communication skills

Nice To Haves

Strong interpersonal, communication, and storytelling skills, with the ability to influence cross-functional partners and senior stakeholders.
Hands-on implementation experience with Salesforce CPQ or any industry-leading CPQ/Quote-to-Cash platform.
Completion of Agentblazer Innovator modules and familiarity with building Agentforce workflows or task automation.
Experience owning a full product lifecycle - capturing customer feedback, shaping product requirements, driving prioritization, and executing both pre-launch and post-launch phases.
Salesforce Admin, Salesforce CPQ, or Agentforce Specialist certifications preferred.

Responsibilities

Collaborate closely with cross-functional teams to understand business goals and requirements, and translate them into a clear product vision, delivery roadmap, user experience wireframe and screen mockup, product demos
Analyze functional gaps between as-is and to-be state, prioritize features based on requirements, strategic goals and business feedback.
Act as the voice of the customer during feature grooming, sprint planning, ensuring that the engineering team understands and delivers on business expectations.
Establish a continuous feedback loop with our users, gathering insights to iterate on product enhancements and innovations.
Prototype using AI-powered capabilities, using tools like Agentforce, Gemini powered workflows to accelerate product discovery, solutioning, and delivery.
Conduct in-depth user research and analysis to identify emerging trends, customer pain points, and competitive landscapes.
Identify opportunities to infuse generative and agentic AI into Q2C processes
Own functional feature testing to validate that deliverables meet quality standards, oversee E2E (End-to-End) and UAT (User Acceptance Testing) efforts, and address user queries on functionality delivered.