E2E Quote to Cash Business Process Owner

Schneider Electric•Nashville, TN

About The Position

We are seeking a highly skilled, collaborative, and motivated End-to-End Business Process Owner. This BPO will focus on the Quote to Cash process and work hand in hand with the other BPOs and BPMs to ensure E2E alignment. The successful candidate will be responsible for creating and executing the vision, roadmap, and governance for an effective and efficient end-to-end process, ensuring it aligns with global requirements while, working as an intrapreneur to deliver change within the organization. This role will be responsible for driving continuous improvement to enhance customer satisfaction, increase productivity, scalability, and growth. This role requires strong change management and project management skills to effectively manage and optimize the process. The ability to identify and define quantitative and qualitative benefits is a must.

Requirements

Bachelor’s degree in Engineering, Operations Management, or related / equivalent experience.
7-10 years of experience in process management, project management, or related / equivalent experience.
Proven track record of driving continuous improvement outcomes.
Proven experience in managing Q2C processes or similar complex processes.
Proven track record of influencing leaders and leading toward a shared goal and vision.
Process mapping, Lean/Six Sigma, or other process improvement tool skills.
Strong change management skills with a track record of successfully leading change initiatives.
Candidate must be able to work in a dynamic start-up environment and be adaptable to a fast pace.
Excellent project management skills, including the ability to manage multiple projects simultaneously, organize and plan complex projects by identifying critical tasks, required resources, and driving to completion.
Strong judgment and decision-making skills with the ability to recognize issues, problems, or opportunities and determine whether action is needed. Choose appropriate action by formulating clear decision criteria and evaluate options by considering implications and consequences.
Excellent communication and interpersonal skills.
Customer-focused mindset with a commitment to delivering high-quality solutions.

Nice To Haves

MBA or a related advanced degree.
Certification in Project Management (PMP) or Change Management (Prosci or similar).

Responsibilities

Process Design and Implementation:
Accountable for designing an effective and efficient process, using the right people and financial and technical resources to run the process, and deliver quality outcomes.
Design, implement, and manage the post-order process to ensure it meets organizational goals and customer requirements.
Develop and maintain detailed process documentation, including process maps and standard operating procedures.
Change & Stakeholder Management:
Lead change management initiatives to ensure smooth transitions and adoption of new processes and improvements.
Communicate changes effectively to all stakeholders.
Engage with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives.
Function as the primary point of contact for all Q2C process-related inquiries and issues.
Provide oversite to ensure resources are trained across E2E process.
Project Management:
Partner with 3rd Party vendors/consultants as needed to stand up business process team as needed.
Plan, execute, and oversee post-order business process projects, ensuring they are completed on time, within scope, and within budget.
Coordinate with cross-functional teams to ensure seamless project execution and delivery.
Global Alignment:
Ensure the Q2C business process aligns with global standards and requirements where possible.
Collaborate with international teams to standardize processes and share NAM best practices.
Customer Satisfaction:
Focus on delivering high-quality, customized solutions that meet or exceed customer expectations.
Gather and analyze customer feedback (internal and external) to identify areas for improvement and implement necessary changes.
Performance Monitoring and Optimization:
Monitor process performance using key performance indicators (KPIs) and metrics.
Identify bottlenecks and inefficiencies and implement continuous improvement initiatives to optimize the process.
Stay current on emerging trends in and benchmark against competition.
Performs audits on the execution of the processes.