IT Plant Support Analyst

TEKsystems•Allouez, WI

1d•$20 - $25•Onsite

About The Position

The IT Plant Support Analyst delivers hands-on technical support for both manufacturing plant operations and corporate office environments. This role ensures critical IT systems, hardware, and services remain reliable, secure, and optimized for performance. The position involves close collaboration with end users, vendors, and technical teams while supporting a fast‑paced, highly operational environment.

Requirements

Strong troubleshooting and technical diagnostic abilities
Active Directory administration
White‑glove customer service
PC imaging and deployment
Office 365 support
Mobile Device Management (MDM)
SCCM/Endpoint Manager familiarity
Ticketing system proficiency
Printer and network peripheral support
Basic networking (Cisco switch awareness preferred)

Nice To Haves

Mac device support (helpful but not required)
2–3 years of IT support experience, ideally within a manufacturing or industrial environment
Strong critical thinking and problem‑solving skills
Ability to work independently while managing shifting priorities
Excellent time management, communication, and documentation skills
Familiarity with IT service management (ITSM) tools and best practices

Responsibilities

Provide break/fix support for PCs, laptops, mobile devices, phones, printers, and other network-connected equipment.
Configure, support, and troubleshoot conference room technology, including Yealink and other executive meeting solutions.
Manage incoming support tickets, walk‑ins, and on-site service needs with a focus on high‑quality customer experience.
Maintain vendor relationships and coordinate service calls when necessary.
Conduct scheduled audits of printers, conference rooms, and other critical equipment.
Perform inventory management, asset tracking, and hardware lifecycle duties.
Support device imaging, Autopilot deployments, and Intune-related testing and troubleshooting.
Travel regularly between Green Bay and De Pere facilities (reliable personal vehicle required).
Safely operate ladders and scissor lifts as needed within manufacturing areas.