IT Payments Support Analyst

Southstate Bank•Va, NC

2d•$66,440 - $106,131•Hybrid

About The Position

The IT Payments Support Analyst supports the daily operations, stability, and strategic enhancement of the organization’s payments processing environment, with a primary focus on Fiserv PEP+ (Automated Clearing House processing). This role ensures reliable end‑to-end payment operations, Analysts system administration and support teams, partners with business units to optimize workflows, and drives compliance with regulatory and security standards.

Requirements

Bachelor’s degree required in Information Technology or related discipline.
5–8+ years of experience in IT operations or payment systems administration, preferably in banking or financial services.
Position may require regular before/after normal business hours, or regular out-of-town travel.
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to sit, walk, and/or stand for extended periods of time
Ability to bend and reach
This position reports to a physical Company location, and the setting will be a typical office environment.
For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable).
Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Nice To Haves

Advanced degree preferred.
Certifications such as AAP (Accredited ACH Professional) or NCP (National Check Professional) Preferred

Responsibilities

Oversee administration, configuration, and optimization of Fiserv PEP+, including batch scheduling, file processing, settlement operations, and system performance
Monitor system health and troubleshoot issues across PEP+, payment gateways, file transfers, and integrated banking systems.
Ensure daily payment processing runs accurately and on schedule, including returns, corrections, prenotes, and settlement activities.
Coordinate upgrades, patches, and enhancements to PEP+, Payments Exchange, VolPay and related payment applications in partnership with Fiserv, Volante, and internal IT teams
Collaborate with business units (Treasury, Operations, Risk, Compliance) to support new payment products, process improvements, and automation initiatives.
Support incident response and root‑cause analysis for payment‑related outages or processing errors.
Oversee access controls, security configurations PEP+, Payments Exchange (Wire) and RTP (Real-Time Payments) and related systems
Support incident response and root‑cause analysis for payment‑related outages or processing errors.
Ensure compliance with NACHA rules, FFIEC guidelines, and internal audit requirements related to ACH and electronic payments.
It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.