IT PAS Platform Leader

The Savings Bank Mutual Life Insurance Company of Massachusetts•Woburn, MA

4d•Hybrid

About The Position

The IT Policy Administration Platform Leader will own and lead our next-generation Policy Administration System (PAS) platform. This role is responsible for the technical and operational leadership of the PAS platform across its full lifecycle — implementation, integration, modernization, and ongoing evolution. This is a hands-on leadership role that blends technical depth, delivery accountability, and people leadership. The PAS Platform Leader will manage a small, high-impact team and work closely with business partners, architecture, vendors, and delivery teams to ensure the platform is stable, scalable, and aligned with SBLI’s business strategy.

Requirements

Bachelor’s degree in IT or related field.
8+ years of experience in IT, with significant experience supporting or delivering core enterprise platforms.
3+ years of experience leading technical teams or platform-focused teams.
Experience working on large, complex systems involving configuration, rules engines, integrations, and data-intensive workflows.
Strong understanding of SDLC, Agile and hybrid delivery models.
Proven ability to work with external vendors and internal stakeholders.
Excellent communication skills — able to translate between technical and business audiences.
Ability to work hybrid office scheule - three days in office including mandatory Wednesdays.

Nice To Haves

Experience with insurance or financial services systems (policy administration, billing, claims, underwriting, etc.).
Background as a senior engineer, architect, or technical lead prior to moving into management.
Experience leading platform modernization or replacement initiatives.
Comfort operating in environments with multiple dependencies and competing priorities.

Responsibilities

Own the PAS platform as a strategic enterprise system, accountable for stability, scalability, and long-term evolution.
Serve as the primary IT leader for PAS-related initiatives, enhancements, and modernization efforts.
Ensure the platform aligns with enterprise architecture standards and business objectives.
Lead platform delivery activities including configuration, integration, data migration support, testing coordination, and release management.
Partner with vendors and internal teams to deliver platform capabilities on time and within expectations.
Balance out-of-the-box capabilities with configuration and customization decisions, focusing on maintainability and cost control.
Lead and develop a team of approximately five engineers, analysts, and platform specialists.
Set clear goals, priorities, and expectations for the team.
Coach team members to grow both technically and professionally.
Ensure the team operates effectively in an Agile or hybrid delivery model.
Oversee integrations between PAS and surrounding systems (e.g., finance, underwriting, claims, commissions, document management).
Ensure data flows, interfaces, and dependencies are well-designed, documented, and reliable.
Act as a key IT partner to Product, Operations, and Business stakeholders.
Participate in governance forums, architectural reviews, and planning sessions.
Provide clear communication on platform health, risks, and roadmap.
Ensure production stability, performance monitoring, and incident response processes are in place.
Partner with infrastructure, security, and support teams to meet availability, security, and compliance requirements.
Drive continuous improvement in platform operations and delivery practices.