Director, IT – CRM Platform

AmeriLife • Clearwater, FL

3d

About The Position

AmeriLife is seeking a highly capable, hands-on Director, IT – CRM Platform to assume primary responsibility for the Salesforce CRM platform that supports Health distribution and marketer led agent recruiting. This position will take day-to-day ownership of the Salesforce CRM, including delivery governance, production stability, vendor management, and continuous enhancement of platform capabilities. As schedule and priorities allow, the role will also provide secondary oversight and support for the Kizen engagement platform, helping ensure operational continuity and alignment across platforms. All development, configuration, and operational support are vendor-led, requiring a Director who can own outcomes, provide strong technical leadership, and hold vendors accountable rather than perform direct execution. This role will initially operate as a senior individual contributor, with significant platform accountability and visibility. The position is expected to evolve over time as ownership needs and organizational structures mature.

Requirements

• 10+ years of progressive IT experience with a strong application development or enterprise platform background.
• 5+ years of experience owning or managing enterprise CRM platforms, preferably Salesforce.
• Proven ability to succeed as a hands-on Director level individual contributor.
• Strong experience with: Salesforce ecosystem, Vendor-led delivery and service integrator models, API-based integrations and enterprise data flows, SDLC, Agile delivery, and release management, Production support and operational governance
• Demonstrated success managing vendors and complex stakeholder relationships.
• Excellent communication, analytical, and problem-solving skills.

Nice To Haves

• Technical expertise on the Salesforce platform
• Familiarity with Kizen or similar engagement platforms.
• Experience supporting sales, marketing, or recruiting workflows.
• Background in Health, Insurance, or Financial Services organizations.
• Ability to influence across matrixed teams and lead without direct oversight.
• Experience operating in environments with parallel or adjacent platforms.

Responsibilities

• Salesforce CRM Platform Ownership (Primary)
• Vendor-Led Delivery & Governance
• Kizen Platform Support (Secondary Responsibility)
• Technical Leadership & Integrations
• Production Support & Operational Excellence
• Leadership & Collaboration

Benefits

• A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed