IT Orientation Coordinator

OHM•Auburn Hills, MI

49d

About The Position

The IT Orientation Coordinator facilitates IT onboarding and offboarding of personnel by coordinating account management, hardware logistics, and process tracking across geographies. You will act as a key liaison between IT, HR, direct supervisors, and functional teams to resolve issues, vet requests, gather information, and maintain timely communication. The Coordinator also leads IT orientation and training sessions, manages documentation, evaluates workflows, and supports both new hires and IT team members during transitions. This role combines onboarding and offboarding coordination, user enablement, and knowledge management.

Requirements

Talents/Strengths: communication, technical and interpersonal writing, time management, organization, self-motivation, and a commitment to continuous learning
Associate's or Bachelor's degree in Information Technology, Education/Training, or a related field; or equivalent work experience
3-5 years of team, office, or project management in a dynamic and fast-paced environment
Familiarity with modern workplace computer hardware and enterprise applications
Experience developing and presenting training and documentation materials

Nice To Haves

Previous help desk or technology-related experience is beneficial but not required

Responsibilities

Execute IT components of employee onboarding and offboarding
Monitor onboarding/offboarding lists, assign tasks by geography, and ensure timely form submissions and approvals by direct supervisors/managers
Address urgent onboarding and offboarding actions and special requests
Manage user accounts following offboarding, including retention and deletion
Support large-scale onboarding/offboarding events
Serve as the IT point of contact for direct supervisors, HR, and staff regarding onboarding/offboarding
Periodically audit special work arrangements for select employees
Support new employees and check in periodically to address onboarding questions or issues
Monitor process efficiency and suggest improvements
Deliver live IT training during HR-led orientation sessions
Manage and update training content for both live sessions and the LMS
Develop and maintain documentation for onboarding and offboarding processes
Provide general and IT-specific onboarding for new IT team members
Assign IT hardware and software to new employees according to role requirements
Assign and remove software licenses during onboarding and offboarding
Coordinate hardware returns to designated locations
Monitor local hardware and software license inventories to ensure readiness and accuracy