IT Operator
About The Position
POSITION SUMMARY: Operates and monitors computer system and supporting hardware equipment; performs checks to verify systems are stable. Uses judgment and knowledge to help support staff with PC or software issue, print setup and diagnostics. Help with troubleshooting various issues for all departments, hardware preventive maintenance; troubleshoots system operating problems and determines the cause of system interruptions; resolves and coordinates problem resolution with in-house IT staff and occasionally opens tickets with CU Answers. Works until closing to ensure staff is supported and able to function. Helps with maintenance of equipment and keeps equipment clean and working. PRIMARY DUTIES Helps keep data processing functioning smoothly by supporting staff daily. Recommends changes as appropriate. Occasionally travels to branches when needed or when remote troubleshooting is unable to rectify the issue. Ensures that the computer stays up and available while the credit union is open. Assists other departments with trouble shooting computer equipment, problems and other data processing needs. Occasionally works with CU Answers to fix minor problems. Helps with maintenance of equipment and keeps equipment clean and working properly. Follows the expectations set in the Member Service Values. Ability to meet the attendance requirements for the position. Attendance requirements for this position are to be at work, on time, for each scheduled workday. Relies on experience and judgment to plan and accomplish assigned tasks.
Requirements
- High school diploma or equivalent.
- Ability to meet the attendance requirements for the position. Attendance requirements for this position are to be at work, on time, for each scheduled workday.
- Relies on experience and judgment to plan and accomplish assigned tasks.
Nice To Haves
- PC experience preferred.
Responsibilities
- Operates and monitors computer systems and supporting hardware.
- Verifies system stability.
- Supports staff with PC or software issues, print setup, and diagnostics.
- Troubleshoots issues for all departments.
- Performs hardware preventive maintenance.
- Troubleshoots system operating problems and determines the cause of system interruptions.
- Resolves and coordinates problem resolution with in-house IT staff and occasionally opens tickets with CU Answers.
- Works until closing to ensure staff is supported.
- Maintains and cleans equipment.
- Recommends changes as appropriate.
- Travels to branches when needed.
- Assists other departments with troubleshooting computer equipment and other data processing needs.
- Works with CU Answers to fix minor problems.
- Follows the expectations set in the Member Service Values.
- Meets attendance requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
