IT Operations & Systems Administrator
About The Position
Pacific Lifestyle Homes is seeking an IT Operations & Systems Administrator to ensure reliable, secure, and efficient technology operations across the organization. As a regional homebuilder with teams distributed across multiple offices in the Pacific Northwest, this role supports approximately 150 users and 175 active devices by providing Tier 1 and Tier 2 technical support, assisting with business application administration, and maintaining consistent onboarding and offboarding processes. Reporting to the BI/IT Manager and working closely with the company’s Managed Services Provider (MSP) and departmental stakeholders, the ideal candidate is service-oriented, patient, and thrives on helping others succeed. They communicate clearly, resolve issues supportively, and keep employees informed about IT updates, maintenance, and technology initiatives. Job Location: Please note this is an on-site position with an immediate start. We are currently only considering candidates who reside locally and do not require relocation. Travel & Hours Requirements: As-needed travel to model homes in Southwest Washington and the Portland Metro area is required, with occasional trips to our Puget Sound and Boise divisions. After-hours work required at times to support maintenance, updates, or deployments.
Requirements
- 3+ years of IT support or operations experience in a multi-site or hybrid environment.
- Strong knowledge of Microsoft 365, SharePoint, Microsoft Entra ID (Azure AD), and Intune.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Service-minded, patient, and enthusiastic about helping others succeed with technology.
- Experience managing devices, permissions, and access across multiple systems.
- Comfortable working with Managed Services Providers (MSPs) on escalations and projects.
- Strong troubleshooting skills for hardware, software, and network issues.
- Ability to prioritize and adapt in a fast-paced environment.
Nice To Haves
- Experience with ERP or CRM systems (such as Salesforce, Newstar, or BuildPro) is a plus.
- ITIL or CompTIA certifications are preferred, and Microsoft 365 or Azure Administrator certifications are a plus.
Responsibilities
- Serve as the main point of contact for Tier 1 and Tier 2 support, managing help desk tickets and coordinating with the company’s Managed Services Provider (MSP) to resolve escalations.
- Provide friendly, timely support for technical issues related to computers, printers, conference rooms, and business applications.
- Manage the full device lifecycle, including ordering, setup, deployment, and tracking of company equipment.
- Administer user accounts, permissions, and licenses across Microsoft 365, Microsoft Entra ID (Azure AD), and other key business systems.
- Partner with HR to ensure smooth technical onboarding and offboarding for all employees.
- Maintain and support SharePoint and Teams to ensure secure, efficient collaboration across divisions.
- Help manage user access and licensing for business applications while coordinating with vendors to ensure compliance and cost efficiency.
- Communicate IT updates, maintenance, and system changes clearly and proactively to employees and leadership.
- Keep IT documentation, procedures, and internal knowledge bases up to date.
- Assist with system updates, integrations, and user testing.
- Support technology and business projects through technical input, collaboration, and employee training.
- Build strong, positive relationships with employees by providing clear, approachable, and empathetic support.
Benefits
- Company supported medical, dental and vision benefits for employees and families
- Participation in our 401(k)-retirement savings plan with Company contributions
- New home discount
- 120 hours of paid time off for the first year
- Seven paid holidays
- Paid volunteer hours
- Employee Recognition Program
- Employee Referral Bonus - Up to $1,000
- Engaging company culture – Including our annual “Ferris Bueller’s Day Off”
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
