IT Operations Support Summer Intern 2026
About The Position
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. CareDx, Inc. is seeking a motivated and curious IT Operations Support Intern to join our IT Support team for our Summer Internship Program at our South San Francisco headquarters. This internship is designed to provide real‑world exposure to enterprise IT operations while building foundational technical and customer support skills in a collaborative, fast‑paced environment. As an IT Operations Support Intern, you’ll be a key member of our service desk, providing first‑level support to CareDx employees across office, lab, and remote environments. You’ll gain hands‑on experience troubleshooting issues, supporting end users, and learning how IT enables a mission‑driven healthcare organization—all while being mentored by experienced IT professionals. As part of the internship, you’ll complete a capstone project focused on what you’ve learned during your time on the IT Support team. This may include: Key tools, systems, or processes you were exposed to Common issues you helped support and how they’re resolved Tips, documentation, or insights that could help future interns or new hires You’ll share your learnings with the IT team through a short presentation or written summary at the end of the summer.
Requirements
- Currently pursuing a degree in Information Technology, Computer Science, Engineering, or a related field.
- Basic understanding of Windows and macOS environments.
- Strong interest in IT support, systems administration, or enterprise technology.
- Excellent communication and customer service skills; able to explain technical concepts simply.
- Problem-solving mindset with curiosity and willingness to learn.
- Ability to work onsite and collaborate with a fast-moving, collaborative team.
Nice To Haves
- Familiarity with Active Directory, M365/O365, or other admin portals.
- Exposure to ticketing systems (ServiceNow, Jira, Zendesk, etc.).
- Basic understanding of networking concepts (DNS, DHCP, VPN).
- Experience with device imaging or endpoint management tools.
- IT certifications in progress (A+, Network+, Microsoft, etc.).
Responsibilities
- Assist with technical support for office, lab, and remote users via chat, email, phone, and in person interactions.
- Help triage and resolve service desk tickets, escalating issues when needed.
- Support account setup, password resets, and basic administration across cloud and on- prem applications.
- Learn and assist with device setup, imaging, and configuration for Windows and macOS systems.
- Provide hands-on support for desktops, laptops, printers, and other peripherals.
- Participate in testing new tools, documenting processes, and improving IT workflows.
- Assist in creating and updating knowledge base articles and user guides.
- Shadow IT team members to learn system administration, networking fundamentals, and IT operations best practices.
- Respond to tickets and keep customers up to date.
- Inventory equipment and ensure accuracy.
- Support IT projects and initiatives assigned.
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What This Job Offers
Career Level
Intern
