IT Operations Support Representative

OE Federal Credit Union•Livermore, CA

16h•$19 - $28

About The Position

Join the Best “UNION” Credit Union Around! In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.4 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide! Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire an IT Operations Support Representative I! Your Purpose You will be responsible for maintaining the company’s core system and associated third-party applications to ensure the efficient and secure processing of member transactions. What You'll Do To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:

Requirements

High School Diploma/ GED required.
Proficiency with Windows 7, 8 and 10 and Microsoft Word, Excel and Outlook required.
Excellent interpersonal, verbal and written communication skills required.

Responsibilities

Monitor and execute Symitar core system and third-party application processes and maintain associated files and databases.
Provide local and remote technical support/troubleshooting on the Symitar core system and associated applications to employees and third-party vendors in person and by telephone, email and helpdesk.
Maintain archives of Symitar core system and associated application reports, including document indexing, retrieval and research.
Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members.
Uphold a standard of professionalism actively fostering positive relationships internally and externally.
Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
Perform other related duties as assigned.

Benefits

Medical, dental and vision benefits that cover the employee, spouse and dependents
Retiree medical benefits
A defined benefit Pension Plan with 100% employer contributions of $3.50/hour
$10,000 Life Insurance
$5,000 Accidental Death and Dismemberment
11 ½ Paid Holidays per year
17 days of Paid Time Off (PTO) to start
Annual Performance Bonus Program – Up to 5% of employee’s annual base paid on December 15 th of each year
A 401(k) plan
OE Federal Membership For You and Family
Employee loan discounts
Casual dress code