IT Operations & Support Analyst 1 - ITSD

State of Idaho-posted about 1 year ago
Full-time • Entry Level
Remote • Blackfoot, ID
Executive, Legislative, and Other General Government Support
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The IT Operations & Support Analyst 1 position at the Idaho Division of Human Resources is a full-time role focused on providing technical support and customer service to staff at State Hospital South in Blackfoot, Idaho. The analyst will assist in resolving issues related to computer systems, software, and equipment, ensuring smooth operations within the IT Services Division. This role requires collaboration with technical staff and end-users, along with the ability to troubleshoot and maintain various IT systems.

  • Coordinate interactions between technical staff and end-users to respond to incidents & requests.
  • Provide training to users on hardware and software applications.
  • Troubleshoot and maintain user devices and communication tools.
  • Work as part of a team or independently with supervision.
  • Install and maintain hardware and software products.
  • Configure user and network equipment according to department standards.
  • Install, configure, and test application software packages.
  • Identify, evaluate, and correct hardware, software, or operations problems.
  • Monitor problem/change activities.
  • Configure, troubleshoot, and replace printers and copiers.
  • Good knowledge of computer trends, software, capabilities, and terminology, typically gained by valid IT certification, a two-year degree, or at least two years of relevant work experience.
  • Good knowledge of computer hardware and software installation and troubleshooting, typically gained by valid IT certification, a two-year degree, or at least one year of relevant work experience.
  • Experience installing, upgrading, and maintaining computer networks, typically gained by at least one year of relevant work experience.
  • Experience working with network protocols such as IP Address Schemas, DNS, DHCP, and directory services, typically gained by at least one year of relevant work experience.
  • Experience evaluating and resolving computer, system, and user problems, typically gained by at least one year of relevant work experience.
  • Experience independently evaluating and defining customer/system needs and recommending and implementing new IT solutions, typically gained by at least one year of relevant work experience.
  • Experience providing support for Windows 10/11 and Microsoft Office Suite, typically gained by at least one year of related experience.
  • Experience training others, in person and by telephone, typically gained by at least one year of related experience.
  • Experience managing multiple projects simultaneously, typically gained by at least one year of related experience.
  • Best retirement available in the nation (PERSI) that offers a lifetime benefit.
  • 11 paid holidays.
  • Generous vacation and sick leave accrual beginning as soon as you start.
  • Paid parental leave.
  • Medical, dental, vision insurance at incredible rates for full-time employees.
  • PERSI Choice 401(k).
  • Deferred compensation plan.
  • Life insurance.
  • Short and long-term disability insurance.
  • Student Loan Forgiveness program.
  • Wellness programs.
  • Employee Assistance Program (EAP).
  • Flexible Spending Accounts (FSA).
  • Wide variety of training opportunities.
  • Some positions offer flexible hours and/or telecommuting.
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