IT Operations Specialist - Incident Management

SHI International Corp.•Somerset, NJ

26d•$80,000 - $125,000

About The Position

The IT Operations Specialist develops and manages departmental communication strategies, coordinates strategic initiatives, and supports IT priorities and operations. This role involves drafting and organizing content for communication initiatives, providing project coordination, and assisting with IT setup and AV needs for onsite events. The IT Operations Specialist must demonstrate strong communication, organizational, and problem-solving skills to ensure effective communication and alignment between the IT Department and the business.

Requirements

Completed Bachelor’s degree
1-3 years of experience managing communication programs/projects
1-3 years of experience working cross-functionally across teams and internal stakeholders
Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Basic
Ability to effectively communicate information and ideas to an audience - Basic
Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making - Basic

Nice To Haves

1-3 years of experience in corporate communications preferred
Ability to travel to SHI, Partner, and Customer Events

Responsibilities

Develop effective departmental communication strategies for business updates, priority program initiatives, employee recognition, and IT Incidents/ Responses.
Draft content, organize release schedules, and manage content for all communication initiatives (newsletters, quarterly updates, AHODs, etc.)
Provide project coordination for multiple strategic initiatives, including team enablement and training, event coordination and logistical planning, and business operations initiatives.
Drive communication practices for monthly comms updates, presentation preparation, employee recognition, etc.
Provide ongoing operational support for IT priorities and initiatives.
Assist with project management and coordination of IT setup/ AV needs for onsite presentations and meetings.
Effectively communicate program updates from the IT Department to the business and internal communications to ensure effective and consistent alignments and updates from the IT Department.
Solicit input and leverage feedback to drive continuous improvement and avoid known problems.