IT Operations Service Management Advisor

Southern California Edison • Rosemead, CA

75d • Hybrid

About The Position

Join the Clean Energy Revolution Become an IT Operations Service Management Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be responsible for executing IT operational ITSM processes to ensure that the process is consistently deployed and executed. Facilitating process governance across ITSM processes to ensure adherence to end-to-end ITIL v4 framework. Defining, developing and leveraging data analytics to manage Critical Success Factors and Key Performance Indicators for ITSM process performance. Interacting closely with IT delivery, project and service managers, and technology teams (Architects, Design Engineers, infrastructure engineers and application development and maintenance teams). Partnering with IT Digital Enablement teams to drive digital adoption in IT and Business operating units. Working as a catalyst to enable Agile and DevOps methodologies into ITSM process operations using Agentic Agents. As an IT Operations Service Management Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Requirements

• Seven or more years of experience with IT Operations in a managed services environment.

Nice To Haves

• Bachelors of Science Degree in Business Information Systems / Management or related technical field.
• Three or more years of experience working in an outsourced IT model.
• Three or more years of experience working with IT managed services providers.
• ITIL V4 certification.
• Experience implementing ITSM best practices using Agentic AI.

Responsibilities

• Oversees and ensures services are being delivered on time and upholds terms of the contract via governance
• Ensures software renewals are maintained and up to date with the latest software versions
• Collaborates with other IT teams to ensure appropriate integration of operational activities
• Analyzes and improves application service delivery to meet business needs
• Facilitates the resolution of application and operational issues with service providers
• Performs peer reviews on site visit documentation to ensure quality assurance
• Identifies risks and establishes controls on newly outsourced services and activities
• Conducts validation to ensure issues and risks noted during site visits are rectified or mitigated adequately and timely
• Analyzes and reports on operational health to business and IT leadership
• Provides technical expertise to ensure efficient service delivery to business users and to meet business expectations

What This Job Offers

• Job Type: Full-time
• Industry: Utilities
• Education Level: Bachelor's degree