IT Operations Project Manager, Partner Solutions and Tech

About the position

Imagine what you could do here! At Apple, great ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion, dedication, and leadership to solving operational challenges, and there's no telling what you could accomplish. We are seeking a highly capable, diligent Project Manager to join our IT Operations team, with in IS&T's Partner Solutions & Technology team. Our team supports software development for a portfolio that contains both large and high-profile products as well as a collection of 20+ smaller products. This is a hands-on, builder role where you will help define and drive operational practices, not simply maintain existing ones - building relationships with software development teams including, project managers, engineering managers, and internal customers; backing up leadership in key meetings; driving adoption of new processes; and ensuring operational efficiency across a fast paced, sophisticated environment. You will be trusted to use strong discernment: independently taking action when appropriate and pulling leadership in when needed. Success requires being comfortable operating without perfect information, navigating ambiguity, influencing outcomes, and coordinating multiple sources of truth.

Responsibilities

• Drive the design and adoption of new operational processes and workflows, ensuring consistency and clarity across teams
• Independently find opportunities for process improvement and operational efficiency; propose practical solutions and inspire change across multiple teams
• Lead and unify multiple sources of truth across systems and tools, bringing clarity to portfolio tracking, reporting, and workforce capacity planning
• Prepare and deliver executive-ready reports and dashboards, translating complex workforce and project data into actionable insights
• Drive financial stewardship, ensuring we know what we've spent, what we will spend, and how we are delivering to our plan
• Foster a culture of operational perfection, accountability, and continuous improvement across the portfolio

Requirements

• 2+ years of project management experience, successfully delivering large-scale, cross-functional projects in fast-paced, ambiguous environments
• Outstanding verbal and written communication skills, with confidence in presenting to leadership and executive stakeholders
• Deep passion for operational excellence & building sustainable processes
• General understanding of software development methodologies (e.g., Agile/Scrum) to effectively support engineering teams

Nice-to-haves

• Experienced in Miro (process mapping and collaborative planning)
• Familiarity with Wrike (or similar PM tools such as Smartsheet)
• Experience with Tableau