Concentrix-posted 4 months ago
Full-time • Manager
Westville, IN
5,001-10,000 employees
Administrative and Support Services

We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: Challenge Conventions, Deliver outcomes unimagined, Create experiences that go beyond WOW. If this is you, we would love to discuss career opportunities with you. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

  • Active participation in delivery and execution of the Incident Management process.
  • Ensure completion/addition/modification of Backup is managed & monitored daily.
  • Solutioning and supporting new Transitions on Image & Desktops Readiness.
  • Ensuring all PCI, HIPPA accounts are IT security compliant following PCI, HIPPA guidelines.
  • Implement all security controls starting from Active Directory group policy deployment.
  • Conduct BCP test for IT infrastructure, links/firewalls specific to all accounts.
  • Ensure compliance & security for the site, maintaining system compliance & audits.
  • Provide L2 / L3 support for all network, server & voice infrastructure.
  • Conduct SSAE activity.
  • Perform PGP Desktops Validation, OU Users Policy Validation & Computer OU Policy validation.
  • Review all pending tickets daily, weekly, monthly.
  • Conduct Site Hardening testing.
  • Ensure validation and corrective actions for printer permissions, AD Users & computers permissions.
  • Validate & update images & documents on WDS / Tivoli servers.
  • Measure & support bandwidth use and monthly reporting.
  • Validate Client Asset/Software with client and ensure inventory.
  • Update Daily/Monthly/Quarterly/Half Yearly/Yearly Health Checklist.
  • Manage Local DNS /DHCP/File server/Tivoli server for service delivery location.
  • Achieve and Maintain high IT VOC scores.
  • Work in rotational shifts, predominantly in night shifts, 24/7 environment.
  • 9+ years' experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent.
  • Bachelor's Degree/Post Graduate (Or equivalent).
  • ITIL V3, MCSE, CCNA or similar certifications required.
  • Knowledge of Windows, Network, Voice.
  • Knowledge of ITIL V3 Framework.
  • Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience.
  • Intermediate understanding of Enterprise Networks, Active Directory set up & Windows servers.
  • Demonstrable experience in ticket resolution using Remedy and ITIL based framework.
  • Flexibility to stretch & deliver within timelines.
  • Private medical plans
  • Great compensation package
  • Retirement savings plans
  • Paid learning days
  • Flexible workplaces
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