IT Operations Manager

ReviveRX and Ways2Well • Houston, TX

1d • Onsite

About The Position

At Revive RX, we are a premier licensed pharmacy specializing in health, wellness, and restorative medicine. Using industry-leading technology, we focus on treating the root cause—not just the symptoms. We collaborate with forward-thinking pharmacists, healthcare providers, and pharmaceutical manufacturers to deliver highly personalized care. Our mission is to optimize treatment, revolutionize healthcare, and empower individuals to live vibrant, healthy lives. Join us in redefining wellness through innovation and personalized medicine.

Position Overview:
The IT Operations Manager leads day-to-day IT Operations, overseeing IT Support (Tech Support) and IT Systems Administration teams. This role ensures consistent, secure, and efficient delivery of IT services across the company while driving operational excellence, clear communication, and measurable performance. The IT Operations Manager partners closely with IT Engineering, Cybersecurity/GRC, and business leaders to support company initiatives and provide a strong employee technology experience.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years IT Operations experience
• 3+ years people management experience
• Both Windows and macOS expertise
• Extensive Microsoft O365 administration experience
• AWS and/or Azure cloud operations knowledge
• 2+ years vendor and contract management experience
• Onsite 5 days/week with local travel required (Houston and Austin)

Nice To Haves

• Certifications: MS 0365, Apple, AWS, Azure, HIPAA
• Healthcare/HIPAA or regulated environment experience
• CrowdStrike and Cove experience

Responsibilities

• Lead, manage, and develop IT Support and IT Systems Administration teams, ensuring performance is measured and the team is well-balanced
• Establish clear expectations and accountability across IT Operations, while optimizing the tools and platforms that support those expectations
• Define and enforce IT Operations SLAs and service standards, and driving root-cause analysis when SLA’s aren’t met
• Own IT communications (project announcements/IT updates), while maintaining IT standards, procedures, and related documentation
• Own IT Operations KPIs and performance metrics
• Partner with IT Engineering, Cybersecurity/GRC, and business departments on initiatives and projects
• Manage IT vendors, contracts, renewals, and negotiations
• Drive cost optimization and service improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager