IT Operations Manager

Certara

About The Position

Certara is a global leader in applying biosimulation and AI to accelerate and improve drug research and development. As we transform our organization to become the world leader in applying AI to life sciences drug R&D, we're building a world-class AI team that will drive innovation across our diverse portfolio of software and services spanning the entire drug development pipeline. We're seeking an operationally excellent and AI-savvy Operations Manager to serve as a force multiplier for our AI team. This role combines traditional operational management with cutting-edge AI implementation, helping our team work smarter by deploying AI technologies across our daily operations. You'll be the engine that keeps our AI team running efficiently while simultaneously identifying opportunities to scale AI adoption throughout Certara's organization. This is a unique opportunity to work at the intersection of operations and AI, directly supporting the CTO while gaining deep exposure to how AI is transforming life sciences drug development.

Nice To Haves

2+ years of operations, project management, or business operations experience
Demonstrated hands-on experience using AI tools such as Claude, ChatGPT, or similar platforms in professional contexts
Understanding of how AI can transform operational workflows and business processes
Excellent organizational skills with proven ability to manage multiple priorities simultaneously
Strong written and verbal communication skills
Self-starter mindset with ability to work independently in a remote environment
Proven ability to identify problems, develop solutions, and drive implementation

Responsibilities

Deploy and optimize AI tools (including Claude, OpenAI, and emerging technologies) to streamline team operations across areas such as contract negotiations, time tracking, developer operations, and administrative workflows
Conduct systematic evaluations and comparisons of AI tools to identify the best solutions for specific team needs
Create and maintain AI-assisted workflows and templates that reduce friction and increase team productivity
Serve as an AI tools expert, training team members on effective use of AI technologies
Document and share best practices for AI-powered operational improvements
Help to coordinate contract negotiations and procurement processes with legal and finance teams
Support software developer operations including tooling, environment management, and workflow optimization
Handle travel booking, accommodation, and logistics for team members
Help to manage team scheduling, meeting coordination, and calendar optimization
Travel for conference attendance for AI related knowledge gathering
Identify opportunities to apply AI technologies across broader Certara operations beyond the AI team
Work with the CTO to develop and implement AI adoption strategies
Build relationships with teams across Certara's three divisions (CDDS, CPT, CDS) to understand operational pain points
Pilot AI solutions that could scale across the organization
Serve as AI Operations Manager to the CTO for AI special projects and strategic initiatives
Track and communicate ROI of AI implementations to build momentum for broader adoption