IT Operations Manager

Stellar Development Foundation • New York, NY

67d • $135,000 - $205,000 • Hybrid

About The Position

Interested in working on cutting-edge blockchain technology and creating equitable access to the global financial system? Since 2014, the mission-driven team at the Stellar Development Foundation (SDF) has helped fuel the tremendous growth of the Stellar blockchain network, an open-source platform that operates at high-scale today. Developers and companies around the world build on it, and the SDF team is expanding to support the rapidly growing and changing Stellar ecosystem. We're looking for a talented IT Operations Engineer to join our small but growing IT support function. You will work closely with all teams within our organization and should be passionate about delivering first class support. In this role, you will own the end-to-end delivery of IT services, from strategy to execution, driving uptime, performance, and continuous improvement across the organization.

Requirements

• 3+ Years of Experience as an IT Manager or IT Service Desk Manager
• 5+ years of experience as an IT Administrator or Support Engineer
• Excellent Communication skills with the ability to breakdown complex concepts
• Proven attention to detail and customer service
• Exceptional hands-on experience with endpoint management tools such as Jamf, Intune, and CrowdStrike for Mac, Windows, and Linux environments.
• Proficiency in identity and access management (IAM) platforms like Okta or similar SSO/MFA solutions to support zero-trust architecture.
• Familiarity with device and configuration management, mobile device management (MDM), and enterprise patching solutions.
• Domain Expert managing SaaS ecosystems (e.g., Google Workspace, Slack, Atlassian, Github,) with an emphasis on security and user lifecycle management.
• Working knowledge of networking fundamentals, including VPN, firewall, and secure remote access technologies (e.g., NordVPN, Cisco Meraki, Ubiquiti).
• Experience administering asset management, ticketing, and workflow automation platforms such as Jira Service Management, Zendesk, or Freshservice.
• Ability to script and automate IT workflows using Python, PowerShell, or similar languages.
• Familiarity with cloud infrastructure and identity integration, including AWS, GCP, or Azure AD.
• Understanding of security frameworks and compliance standards (NIST CSF, SOC 2, ISO 27001) and how IT controls align to them.
• Experience with backup, recovery, and business continuity solutions to ensure operational resilience.
• Self motivated and able to work autonomously

Nice To Haves

• You bring a builder's mindset- someone who designs repeatable processes and uses data to drive IT decisions.
• You've partnered closely with Security teams to align IT practices with frameworks like NIST CSF, ISO 27001, or SOC 2.
• You have experience managing hybrid or globally distributed teams and supporting remote-first organizations.
• You've worked hands-on with SaaS ecosystems (Google Workspace, Slack, Atlassian, Notion, etc.) and know how to secure them at scale.

Responsibilities

• Immerse yourself in SDF's mission, culture, and security-first mindset, and learning how IT operations underpin a global blockchain ecosystem.
• Take ownership of SDF's IT environment, including Okta, JAMF, Intune, CrowdStrike Falcon, Google Workspace, and Slack ensuring systems run reliably and securely for a distributed workforce.
• Oversee IT budgeting and forecasting with financial discipline, managing vendor contracts, software renewals, and technology spend to ensure cost efficiency, transparency, and alignment with organizational priorities.
• Build trusted relationships across Security, Engineering, and People Ops, becoming the bridge that connects user experience, technology, and security.
• Lead and mentor a small IT team- fostering operational excellence, accountability, and a service-oriented culture.
• Assess current IT systems and workflows, identifying opportunities to automate and scale processes across onboarding, provisioning, and access management.
• Implement secure, efficient automation for provisioning, onboarding/offboarding, and access controls using platforms like Okta, Intune, and JAMF.
• Own and evolve SDF's IT infrastructure, services, and employee technology experience, ensuring every system supports both productivity and protection.
• Improve IT governance through standardized baselines, asset management, and endpoint compliance aligned with the NIST Cybersecurity Framework (CSF).
• Partner with Security to integrate IT operations into incident response, ensuring rapid containment, visibility, and recovery when needed.
• Develop clear metrics and KPIs to measure IT performance, user satisfaction, and risk reduction, reporting outcomes to leadership.
• Document and refine IT playbooks, SOPs, and automation workflows that make scaling secure operations repeatable and efficient.
• Contribute to a culture of security awareness, operational excellence, and continuous improvement, making IT a trusted enabler of innovation.

Benefits

• Competitive health, dental & vision coverage with most plans covered at 100% for the employee + any dependents
• Flexible time off + 15 company holidays including a company-wide holiday break
• Up to 12 weeks of paid parental leave for both non-birthing and birthing parents, as well as up to 14 weeks of paid pregnancy leave for birthing parents
• Gym reimbursement ($80 per month)
• Life & ADD (up to $50K)
• Short & Long term disability
• 401K with 4% match
• Health & Dependent Care FSA Accounts
• Commuter benefits with $250/month employer contribution
• Health Savings Account (HSA) with monthly employer contribution
• Family building benefits through Kindbody
• Wellbeing benefits (One Medical, Rightway, Headspace)
• L&D budget of $1,500/year
• Daily lunch and snacks in office
• Company retreats

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 101-250 employees